Director of Operations

Director of OperationsReports to: President/CEOPosition SummaryThis position is a key leadership role within the company. All employees, with the exception ofthe Quality Department and Administration, will report directly to the Director ofOperations. The Director of Operations will be responsible for ensuring that the company operatesefficiently, safely, profitably, and according to our quality standards while developing a strong,accountable production team.Key Responsibilities1. Overall Operations Leadership• Lead and manage the day-to-day operations of Micro Facture.• Directly supervise all assigned employees and establish clear expectations forperformance, accountability, attendance, safety, quality, and productivity.• Create a culture of ownership, teamwork, urgency, and continuous improvement.• Ensure the right people are in the right positions and identify training and developmentneeds.• Conduct regular employee performance reviews and provide ongoing coaching.• Establish daily and weekly production priorities.• Ensure jobs are completed on time and according to customer requirements.• Identify bottlenecks and implement solutions to increase capacity without necessarilyadding equipment.• Directs engineering, programming, purchasing, shipping/receiving, andproduction.2. Production & Capacity• Oversee production scheduling and prioritize work based on customer requirements andcompany capacity.• Monitor machine utilization and employee productivity.• Reduce setup time, downtime, waiting, rework, and unnecessary movement.• Develop and implement Lean manufacturing principles.• Identify opportunities for automation and robotic production.• Ensure production processes are documented and repeatable.• Develop strategies for maximizing existing machine capacity, including additional shiftswhen appropriate.3. Quality• Ensure all production meets Micro Facture's quality standards and customerrequirements.• Work closely with the Quality Manager to maintain AS9100 compliance.• Review quality issues, customer complaints, NCRs, scrap, and rework.• Lead root-cause analysis and corrective actions when appropriate.• Promote a culture where quality is everyone's responsibility.• Ensure employees are properly trained and qualified for their assigned work.4. Customer Relationship Management• Serve as a key point of contact for important customers.• Maintain strong communication regarding schedules, delivery, quality, and productionissues.• Customer visits• Ensure customer commitments are understood and communicated internally.• Develop long-term strategic relationships rather than focusing only on individualpurchase orders.5. Financial & Business PerformanceThe Director of Operations will be expected to understand how operational decisions affectprofitability.• Monitor labor efficiency and manufacturing costs.• Monitor overtime and labor utilization.• Reduce scrap, rework, and outside-processing costs.• Review job profitability with ownership.• Help identify underperforming jobs and processes.• Work with purchasing to control material and outside-service costs.• Understand quoting assumptions and actual job performance.• Participate in annual budgeting and forecasting.Leadership ExpectationsThe Director of Operations must:• Be present and engaged on the shop floor.• Know what is happening in the business every day.• Communicate clearly.• Make decisions rather than allowing problems to linger.• Hold people accountable.• Develop employees.• Solve problems at the root cause.• Protect the customer relationship.• Protect the profitability of the company.• Understand that safety, quality, delivery, and profitability are all connected.