Director of Operations

Director of Security Operations- NortheastJob Summary:The Director of Security Operations serves as the senior operational leader responsible for day-to-day execution across a large, geographically dispersed, multi-site security operation. This role ensures performance aligns with the portfolio goals, metrics, service standards, and strategic priorities established by the Vice President. The Director leads through Regional Performance Managers, Site Managers, and field leadership to establish accountability, drive consistent execution, and ensure commitments are completed across all assigned locations.This highly visible, client-facing position is accountable for operational performance, staffing effectiveness, KPI achievement, labor and overtime management, training and compliance, leadership development, issue resolution, and cross-functional execution. The Director oversees the operational drivers that impact financial performance, while overall P&L ownership, portfolio financial strategy, strategic direction, and portfolio-level goals remain with the Vice President.Qualifications:Progressive security operations leadership experience within a complex, multi-site environmentDemonstrated ability to lead through managers, field leadership, or regional operational teamsStrong client-facing skills with experience supporting business reviews, site visits, performance discussions, and issue resolutionExperience managing operational KPIs, staffing outcomes, labor utilization, overtime performance, compliance, and service-level expectationsAbility to develop leaders, establish accountability, and drive consistent execution through othersStrong analytical, problem-solving, and root-cause assessment skills with the ability to implement sustainable corrective actionsExecutive-level communication skills with the ability to present performance, risks, and solutions to internal and client stakeholdersAble and willing to travel approximately 80% throughout the assigned market as required. When not traveling, this position will work remotely.Must be willing to participate in the Company’s pre-employment screening process and continuously meet any applicable state, county, and municipal requirementsResponsibilities:Lead day-to-day operational execution across the assigned multi-site portfolio or geographic footprint, ensuring performance aligns with company and client expectations.Lead through Regional Performance Managers, Site Managers, and field leadership to establish accountability, drive consistency, and sustain execution across all assigned locations.Own operational KPI performance, including staffing and fill rate, open posts/NBOT, overtime, payroll performance, schedule integrity, training completion, compliance, and other company or client measures.Identify performance trends, assess root causes, develop sustainable solutions, and drive corrective action through the operational leadership team.Maintain strong relationships with appropriate client stakeholders, participate in operational reviews and site visits, communicate performance, and ensure client concerns and commitments are resolved.Partner with Talent Acquisition, Workforce/Fusion, Human Resources, Training & Development, Finance, Technology, and other support functions to remove barriers and support execution.Ensure consistent execution of established company, client, contractual, training, safety, and regulatory standards across all assigned locations.Drive operational standardization and readiness for new-site launches, expansions, transitions, additional service hours, and other significant operational changes.Coach and develop operational leaders, identify high-potential talent, and support succession planning across the assigned operation.Serve as the senior operational escalation point below the Vice President, independently resolving matters within the Director’s authority and escalating when appropriate.Monitor labor utilization, overtime, payroll performance, operational expenses, and other financial indicators in partnership with Finance and operational leadership.Pay & Benefits:Salary Range: $120,000 - $130,000 per year401(k)Health, Dental, Vision OfferedOpportunity for GrowthWe are an Equal Opportunity Employer committed to embracing diversity.