Director of Operations

Company Description Aarpo Global Solutions is an AI-first digital agency based in Kerala, India, focused on designing and building websites, WhatsApp automation, custom CRMs, and AI-powered tools that streamline business operations. The team collaborates with founders and growing organizations across India, the UAE, the USA, and Canada. Aarpo specializes in AI-powered websites that convert, automation that nurtures and closes leads, and custom CRMs that teams consistently use. The company also delivers scalable branding and digital marketing systems, positioning clients for sustainable growth. Aarpo is driven by a culture of innovation and experimentation, building next-generation digital solutions for diverse markets.Role Description The Director of Operations is a full-time, on-site role based in Kottayam, responsible for overseeing day-to-day operational activities and ensuring that projects and services run efficiently across all departments. This role involves managing workflows, optimizing processes, coordinating cross-functional teams, and aligning operations with strategic business goals. The Director of Operations will monitor performance metrics, manage budgets and resource allocation, and maintain quality standards in service delivery. The role includes working closely with leadership to support growth initiatives, improve customer experience, and ensure that operational practices scale with the company’s AI-driven offerings. The Director will also be expected to mentor team leads, implement best practices, and foster a culture of accountability and continuous improvement.Qualifications Strong Operations Management skills, including process optimization, resource planning, and performance monitoring.Demonstrated Analytical Skills for interpreting data, identifying trends, and supporting data-informed decision-making.Proven Team Management experience, with the ability to lead, coach, and coordinate cross-functional teams.Budgeting expertise, including forecasting, cost control, and aligning spending with strategic priorities.Customer Service orientation, with experience designing and maintaining high-quality client experiences.Excellent communication and interpersonal skills for collaborating with internal stakeholders and external partners.Experience in a digital agency, technology, or SaaS environment is highly beneficial.Bachelor’s or Master’s degree in Business Administration, Operations Management, or a related field preferred.Ability to work on-site in Kottayam and manage multiple projects in a fast-paced environment.