Director of Operations

We’re looking for a hands-on, strategic Director of Operations to own and optimize day-to-day operations across a fast-growing consumer brand.This individual will oversee 3PL and fulfillment, logistics and freight, inventory, customer service, returns, wholesale operations, and operational systems. The ideal candidate is a proactive problem solver who can identify issues before they impact the customer, establish scalable processes, and hold both internal teams and external partners accountable.What You’ll DoOwn operational execution across DTC, retail, wholesale, gifting, and alternative sales channelsManage and optimize the 3PL relationship, including fulfillment performance, inventory accuracy, shipping SLAs, receiving, and costsOversee domestic and international logistics and freight, ensuring inventory arrives on time and within budgetMaintain visibility into inventory, open orders, backorders, fulfillment issues, and launch readinessOversee the Customer Service function, establishing KPIs around ticket volume, response times, resolution times, customer sentiment, and staffingOwn returns and reverse logistics, identifying opportunities to improve both the customer experience and operational efficiencyBuild scalable processes and infrastructure to support the company's wholesale businessPartner closely with Planning, Production, E-Commerce, Finance, Marketing, and Customer ServiceEstablish operational KPIs, reporting, SOPs, and accountabilityIdentify recurring bottlenecks and implement long-term solutions rather than temporary fixesOwn and optimize operational systems across Shopify, 3PL platforms, returns, shipping, fraud, taxes/duties, and ERPSupport the implementation and onboarding of a new ERP systemLead operational readiness for product launches, ensuring inventory, fulfillment, systems, and customer support are prepared ahead of launchWhat We’re Looking ForStrong operations leadership experience within a DTC, e-commerce, retail, apparel, fashion, or consumer brandDeep experience managing 3PLs, fulfillment, inventory, logistics, and freightExperience overseeing or partnering closely with Customer ServiceStrong understanding of Shopify and e-commerce operational systemsExperience building SOPs, KPIs, reporting, and scalable operational processesComfortable troubleshooting complex operational and systems issuesStrong cross-functional leadership and vendor-management skillsExperience with ERP implementation or integration is highly desirableHighly proactive, analytical, organized, and comfortable operating in a fast-paced environmentWhat Success Looks LikeYou’ll create an operation where inventory is accurate, orders ship on time, launches are operationally prepared, vendors are held accountable, customer issues are addressed quickly, and teams have the systems and information they need to execute effectively.This is an opportunity for someone who enjoys building structure, solving complex problems, and creating scalable operations within a growing consumer business.