Director of Operations

Director of OperationsSUNRGY LLC, Multi-State Solar Distribution, Based in Houston, TX Direct Repo Position BasedHouston, Texas (Corporate Office)- On-SiteStates CoveredTexas, Florida, California, and New JerseyExempt | Travel up to 50% Position SummaryThe Director of Operations is the senior operations leader at SUNRGY. Reporting directly to the Chief Executive Officer, this role is accountable for the end-to-end operational performance of the company across every branch, including distribution, warehousing, logistics, quality control, safety, inventory, and the systems and people that make them work. The Director of Operations translates strategy into repeatable execution and is measured on operational performance, the customer experience, and the strength of the operations organization.This is a builder role for a proactive senior operator. The Director of Operations will systematize processes, install controls, develop Branch and Warehouse Managers, coordinate closely with Regional Directors, and apply modern technology (including AI) to raise service levels, protect inventory integrity, and reduce cost per order.Essential Duties & ResponsibilitiesThe Director of Operations is responsible for the following areas on behalf of SUNRGY.Operational Leadership & Continuous Improvement· Operate as a senior leader who takes initiative on behalf of the business. Identify opportunities to strengthen the company across processes, cost structure, service quality, technology, and organizational design, and drive them to completion in partnership with the CEO.· Bring recommendations forward with a clear business case, including the problem, proposed solution, expected impact, resources required, and timeline. Convert approved recommendations into launched initiatives with measurable outcomes.· Maintain a rolling improvement plan across the operations organization and report progress in the monthly business review.Multi-Site Leadership & Team Development· Provide day-to-day support, coaching, and accountability to Branch Managers and Warehouse Managers across all SUNRGY locations. Build a bench of strong operators through active mentorship and structured one-on-ones.· Coordinate directly with Regional Directors on branch-level priorities, staffing, and cross-branch initiatives. Ensure regional strategy and operational execution stay aligned.· Partner with Human Resources on incentive plans, career ladders, and succession plans for warehouse associates, drivers, quality-control leads, and branch leadership.· Monitor, approve, and coordinate time-off requests for direct reports and cross-branch operations personnel. Ensure branch coverage is maintained during peak periods.Full-Cycle Distribution Ownership· Own the end-to-end distribution cycle, from order receipt to picking, packing, staging, loading, dispatch, and delivery coordination, all the way through proof of delivery and customer confirmation.· Drive on-time in-full (OTIF) performance across every branch. Maintain visibility to every open order and every in-transit shipment, and intervene proactively when service risk is detected.· Own exception management. Build the playbooks, alerts, and daily huddles that surface late orders, damaged freight, driver issues, and short shipments, and drive same-day root-cause resolution.· Optimize logistics spend and delivery execution across fleet utilization, third-party carrier performance, freight mix, backhaul opportunities, and route efficiency, without compromising quality.Inventory Integrity & Controls· Monitor, approve, and investigate all inventory adjustments across every SUNRGY branch. Establish approval thresholds, require documented root-cause analysis for material variances, and escalate patterns to the CEO.· Own cycle-count programs, physical inventory events, and the reconciliation of Zoho and WMS records to physical stock at every location. Drive continuous reduction of inventory variance.· Enforce process discipline for receiving, put-away, replenishment, picking, and transfer transactions so that inventory records reflect reality in real time.Process, Systems & Technology· Systematize the processes and procedures that operations depends on. Write, publish, and enforce Standard Operating Procedures for every branch, and ensure every associate is trained and signed off on the SOPs that govern their role.· Continuously optimize systems and processes across Zoho (Books, CRM, Inventory), WMS, TMS, fleet monitoring, and adjacent business tools. Drive automation and integration to eliminate manual work.· Deploy AI-enabled workflows where they create leverage, including forecasting, exception triage, document processing, coaching aids, and reporting. Set the standard for a technology-forward operations organization.Customer Service & Anticipatory Leadership· Operate with a customer-service-oriented mindset in every decision. Anticipate customer needs before they are voiced, and anticipate the needs of direct reports before they escalate.· Coordinate with Sales, Procurement, Finance, and Logistics to ensure the operations organization delivers on commercial commitments while protecting SUNRGY's margin and service reputation.Operational Reporting & Executive Communication· Own the operational reporting stack, including the daily branch flash, weekly ops review, and monthly business review. Deliver clean, decision-ready data to the CEO and the executive team.· Translate operating performance into a clear narrative covering what is working, what is not, what the plan is, and what help is needed. Bring recommendations, not just problems.Health, Safety & Compliance· Champion a strong safety culture across all branches. Own OSHA compliance, PPE standards, forklift and equipment certifications, and incident investigation and closure.· Ensure compliance with all applicable state, federal, and industry regulations relevant to solar distribution, DOT-regulated deliveries, and hazardous-materials handling where applicable.Insurance & Risk Management· Own the operational insurance program end-to-end. Serve as SUNRGY's primary point of contact with insurance agencies and brokers for warehouse insurance, property insurance, and commercial auto insurance covering box-truck drivers and fleet.· Coordinate annual renewals, mid-term endorsements, and coverage reviews across every SUNRGY branch. Ensure coverage limits and terms remain appropriate as the company adds locations, vehicles, and inventory.· Manage the full claims lifecycle for warehouse, property, and auto claims. Report, document, work with adjusters, and drive resolution while protecting SUNRGY's loss history and future premiums.· Maintain up-to-date certificates of insurance (COIs) for customers, landlords, and carriers, and hold third-party carriers and vendors accountable to SUNRGY's COI requirements.· Own the driver qualification file (DQF) program for box-truck drivers, including MVR pulls, medical cards, and training records. Ensure every driver meets insurance and DOT requirements before operating a SUNRGY vehicle.· Partner with the CEO and Finance on annual insurance budgeting, and identify opportunities to reduce total cost of risk through loss prevention, safety programs, and market reviews.Preferred Qualifications· Direct experience in the solar distribution industry or an adjacent electrical or building-products distribution industry.· Prior ownership of a P&L, whether as a Branch or Regional General Manager, Director of Operations, or VP of Operations.· Experience owning an operational insurance program (property, warehouse, commercial auto) and driver qualification files for a commercial fleet.· MBA, Six Sigma, Lean, or APICS/CSCP certification.CompetenciesOwnership. Treats every branch, every dollar, and every customer promise as personally owned. Escalates fast, blames slow.Initiative & Ownership of Improvement. Diagnoses problems, brings recommendations, and drives improvements to completion. Maintains a rolling backlog of initiatives and closes them.Customer Focus. Anticipates customer needs and expects the operations organization to do the same. Never trades short-term convenience for a lost customer.People Development. Builds bench strength intentionally. Coaches Branch and Warehouse Managers into leaders, and works with HR on succession.Systems Thinking. Sees operations as a system of connected processes, not isolated fires. Systematizes and documents so knowledge outlives any single individual.Technology-Forward. Uses ERP, WMS, TMS, BI, and AI as first-class operating tools. Continuously raises the bar on how technology is applied.Executive Communication. Communicates clearly and concisely with the CEO and executive team, and brings recommendations, not just problems.What SUNRGY Offers· A senior operations seat in a fast-growing, multi-state solar distribution business with a direct line to the CEO.· Competitive base salary and performance-based bonus tied to operational KPIs.· Comprehensive benefits, including medical, dental, and vision coverage, and paid time off.· The autonomy and mandate to build the operating standard for a growing national solar distributor.Equal Opportunity EmployerSUNRGY is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.