Director of Operations

Our client, a private philanthropic organization, seeks a Director of Operations to oversee day-to-day operational infrastructure and help drive the continued development of its people, processes, systems, and office operations.

Responsibilities

Oversee employee-related processes, including onboarding, offboarding, performance management, training, and benefits administrationLead and develop a small operations teamPartner with senior leadership and cross-functional teams on operational priorities and initiativesDevelop, document, and improve internal policies, procedures, and workflowsManage relationships with external vendors and support contract negotiationsIdentify, evaluate, and implement new systems and technologies, including AI-enabled toolsOversee day-to-day IT coordination and serve as a liaison with external technology providersHelp ensure appropriate technology, security, and operational policies are implemented and maintainedOversee office operations, facilities, equipment, and related projectsSupport senior leadership with special projects and other operational initiativesHandle sensitive and confidential information with a high degree of discretion

Qualifications

Bachelor’s degree or higher10+ years of experience in operations, administration, or a related leadership functionExperience managing or mentoring a teamStrong organizational, analytical, and decision-making skillsExcellent written and verbal communication abilitiesDemonstrated ability to develop and improve processes and proceduresComfortable working with a variety of technology and business systemsInterest in and familiarity with AI and emerging technologiesAbility to manage confidential information with discretionComfortable operating in a dynamic environment with a broad range of responsibilities