Director of Operations

Director of OperationsAbout the RoleThe Director of Operations will lead the full lifecycle delivery of large-scale advanced technology and infrastructure construction programs across an assigned portfolio. Reporting to the Vice President of Operations, this position will oversee project delivery, client relationships, contract administration, financial performance, and the development of high-performing project teams across multiple concurrent projects.The Director of Operations will serve as the primary operational leader between executive leadership and the project management organization, with accountability for safety, quality, schedule, cost, and overall project performance.Key ResponsibilitiesProgram & Project Management LeadershipLead an assigned project management organization consisting of Project Executives, Project Managers, Assistant Project Managers, Preconstruction, Cost, Scheduling, and Contracts professionals.Provide oversight of project delivery, escalation processes, and reporting standards across safety, quality, execution, and financial performance.Develop and maintain portfolio-level tracking for schedule, cost, risk, and resource utilization across multi-site construction programs.Establish and drive project execution strategies, including contract structures, change management, cost tracking, and preconstruction scope development.Monitor project performance and proactively identify risks, challenges, and opportunities across the assigned portfolio.Ensure projects are delivered safely, efficiently, and in accordance with contractual requirements and client expectations.Financial & Contract ManagementOversee contract administration for major construction agreements, including GMP, firm-price, and cost-plus structures.Lead the review and negotiation of contract amendments, change orders, and other contractual modifications.Develop and manage detailed cost models, rate structures, and labor and equipment escalation for the assigned regional portfolio.Oversee financial reporting, customer billing documentation, and program-level cost analysis for executive and client review.Lead the resolution of change orders, claims, scope gaps, and other contractual issues across the project portfolio.Maintain strong financial controls and accountability throughout the project lifecycle.Client Relationship ManagementServe as the primary executive point of contact for key client accounts within the assigned portfolio.Maintain alignment with clients regarding project scope, schedule, cost, performance, and strategic objectives.Lead executive-level client communications, including program status updates, billing reviews, issue escalation, and resolution.Build and maintain long-term client relationships through consistent communication, accountability, and successful project execution.Partner with clients to develop contractual frameworks that support long-term program delivery and mutually beneficial business outcomes.People & Organizational LeadershipLead, mentor, develop, and grow teams of Project Executives, Project Managers, Assistant Project Managers, and project support personnel.Own hiring, performance management, talent development, and organizational planning for assigned teams.Establish structured onboarding, interviewing, and staffing processes to support continued organizational growth.Build a culture centered around accountability, operational discipline, safety, collaboration, and continuous improvement.Identify and develop future leaders within the organization.QualificationsExperience & EducationBachelor's degree in Business, Construction Science, Construction Management, Engineering, or a related field; equivalent professional experience may be considered.10+ years of experience in operations or program management overseeing large-scale power delivery, electrical infrastructure, advanced technology, or similar construction programs.7+ years of direct leadership experience managing multidisciplinary project delivery teams preferred.Proven experience owning client accounts and managing executive-level stakeholder relationships on major construction programs.Demonstrated experience managing GMP, cost-plus, and lump-sum contract structures at the program level.Strong background in change management, billing compliance, contract administration, and financial oversight.Proven ability to lead large, complex, multi-site construction programs from preconstruction through completion.Exceptional written and verbal communication skills, with the ability to develop client-ready reports, presentations, and executive-level communications.Strong team-building and talent development capabilities, including experience scaling organizations through structured hiring and onboarding.Proficiency with Microsoft Office and working knowledge of scheduling, cost management, and document control platforms.Ability to travel approximately 50%, or as required based on operational needs.What You'll ReceiveCompetitive compensationComprehensive medical, dental, and vision coverage100% coverage for preventive care24/7 telehealth servicesEmployee Assistance ProgramCompany-funded HSA and pre-tax savings options401(k) retirement planEmployer-paid short- and long-term disability coverageEmployer-paid basic life and AD&D insurancePaid time off and 10 paid holidaysPaid parental leaveEducation reimbursement and professional development opportunitiesEmployee discount programOptional insurance benefits, including:Identity theft protectionAccident insuranceVoluntary life insuranceCritical illness insuranceHospital indemnity insurancePet insuranceApply here directly or send your resume to Stephen.hevalowharvey@ptsadvance.com