Director of Operations

Position SummarySanctuary Counseling Group, a non-profit counseling practice in Charlotte, North Carolina, seeks a Director of Operations & Development to lead its financial, administrative, and development functions. Reporting to the Executive Director and serving on the leadership team, the Director ensures that the practice operates with integrity, fiscal discipline, and efficiency, so that clinicians can devote their full attention to the clients they serve.Performance and Role OutcomesThe Director will be accountable for the following results:

• Financial stewardship. Annual budgets developed with the Executive Director; accurate bookkeeping; and timely weekly and monthly financial reporting to leadership and the Board, including Therapy Access Program (TAP) reporting.
• Revenue cycle integrity. Insurance billing that is accurate, timely, and HIPAA-compliant; clinician credentialing with third-party payers kept current; and accounts receivable monitored and reconciled.
• Sustainable development. An annual development and fundraising strategy, including donor stewardship, grant pursuit, and solicitation compliance, carried out in partnership with the Executive Director and the Board.
• Effective administrative leadership. A well-selected, trained, and evaluated administrative and billing team, and front-office and client intake operations that reflect a culture of kindness, professionalism, and integrity.
• Efficient systems and sound policy. Current operations policies and handbooks, and technology (EHR, billing, website) that is well chosen, well maintained, and continuously improved.
• Dependable HR administration. Onboarding, employee records, payroll coordination, and benefits enrollment handled accurately in support of the Executive Director.
• Strategic partnership. Meaningful contribution to annual strategic planning, translated into operational goals that support the organization's growth and stability.Attributes for SuccessWe seek a seasoned operations leader who pairs strategic vision with practical, hands-on execution.
• An analytical problem solver who identifies root causes and implements durable solutions.
• Perceptive and discerning, with sound judgment about people, priorities, and timing.
• Technology-minded, skilled at evaluating, adopting, and optimizing systems and automation to improve accuracy and efficiency.
• Strategic yet pragmatic, able to set direction and carry it through operationally.
• A proven change leader who guides staff through new processes with clarity, steadiness, and respect.Qualifications
• Bachelor's degree in business administration, finance, social service administration, or a related field; a master's degree is welcome. A degree in an unrelated field may be considered alongside additional management experience in a business, nonprofit, or healthcare setting.
• Two to three years of administrative leadership, preferably in a health or mental health setting with third-party billing.
• Working knowledge of budgeting, bookkeeping, HIPAA, and insurance billing and coding compliance.
• Proficiency with EHR/EMR systems, billing software, Google Workspace, and Microsoft Office.
• Nonprofit or mission-driven experience, strongly preferred.
• Excellent written and verbal communication, including presenting to staff, the Board, and community partners.
• Commitment to professional excellence and to a culture of warmth, support, and respect.Compensation and BenefitsThis position is based in Charlotte, North Carolina, with a hybrid work arrangement and flexible schedule. Attendance at in-person events in Charlotte is expected approximately three to four times per year. Salary range: $60,000 - $90,000. Benefits include:
• Medical, dental, and vision insurance
• 401K plan
• Short- and long-term disability insurance, and life insurance available for purchase
• Paid Time Off and Holidays
• Flexible working arrangement