Director of Operations

Director of Operations Location: Columbus, OH (Ability to travel within the US and Canada)We are seeking a results-driven Director of Operations to lead a multi-site network across the U.S., delivering best-in-class performance in safety, service, operational excellence, financial outcomes, and customer experience.This role is ideal for a senior leader with deep expertise in 3PL, eCommerce fulfillment, and big box distribution environments, who thrives in high-volume, fast-paced operations and is passionate about driving continuous improvement, scalable growth, and exceptional customer outcomes. The successful candidate will have a proven track record of leading complex distribution and fulfillment networks, optimizing performance across multiple sites, and supporting both retail and eCommerce supply chain operations.Key Responsibilities Operational & Customer LeadershipServe as the primary point of contact for key customers, ensuring strong, proactive communication and partnership.Lead cross-functional teams to consistently achieve KPIs across Safety, Quality, On-Time Delivery, and Cost.Identify and manage escalation points, ensuring timely resolution of operational and customer issues.Foster a collaborative, high-performance culture across multiple sites.Performance & Financial ManagementOversee operational performance, including cost control, productivity, and service delivery.Develop and present weekly, monthly, and quarterly reports on operational results, financial performance, and key issues.Partner in the development and execution of capital budgets, ensuring projects are delivered on time and within budget.Drive improved ROI through process optimization, efficiency gains, and disciplined financial management.Strategic & Continuous ImprovementDevelop and execute short- and long-term operational strategies aligned with business growth objectives.Lead continuous improvement initiatives, including lean methodologies and process enhancements.Identify opportunities for network expansion, capacity optimization, and operational scalability.Support implementation of new systems, processes, and technologies (including WMS platforms) to improve performance.Leadership & Talent DevelopmentBuild, coach, and develop a strong operations leadership team.Lead efforts to recruit, retain, and develop top talent across the network.Drive engagement, accountability, and a results-oriented culture.Partner with HR and Safety teams to ensure a safe, compliant, and high-performing work environment.Systems, Compliance & Process ExcellenceLeverage WMS and operational systems to improve productivity and streamline distribution processes.Ensure robust operational procedures and controls are in place across all sites.Support environmental, health, and safety programs, ensuring compliance with all regulations.Standardize best practices across locations, including cost control and waste reduction initiatives.QualificationsBachelor’s degree in Logistics, Supply Chain, Business, or related field.Proven senior leadership experience within 3PL, retail, consumer goods, or grocery distribution environments.Demonstrated success leading large-scale, multi-site operations in a fast-paced, high-volume setting.Strong experience supporting big box grocery customers and distribution models.Core CompetenciesExceptional leadership, communication, and stakeholder management skillsStrong financial acumen with experience managing budgets and operational costsStrategic thinker with a hands-on, results-oriented approachAdvanced analytical and problem-solving capabilitiesProven ability to lead change and drive continuous improvement initiativesHighly organized with strong time management and execution disciplineProficiency in Microsoft Office and operational systems (WMS experience preferred)What Success Looks LikeHigh-performing, engaged operations teams delivering consistent resultsStrong customer relationships and service excellenceMeasurable improvements in cost, productivity, and operational KPIsScalable operations that support growth and evolving customer needs