Director of Operations / General Manager
Omana'a | أمناء · Cairo, Egypt
Tailor my CV for this job — freeAbout the Role
We are a growing, reputable law firm seeking a seasoned, authoritative, and results-driven Director of Operations / General Manager to take strategic and executive ownership of our business operations at our Cairo office.In this senior leadership capacity, you will oversee all non-legal business units—including Sales/Business Development, Marketing, Client Relations/Customer Care, and General Administration—driving rigorous operational governance, commercial expansion, and organizational efficiency.(Important Note: This is strictly an operational and business leadership position. A legal background or law degree is NOT required; we are exclusively seeking extensive executive management experience, robust business acumen, and proven leadership capability).
Key Responsibilities
Executive Operational Governance: Direct all day-to-day business operations, instilling institutional standard operating procedures (SOPs), workflow automation, and structured KPI frameworks across all operational departments.Commercial Leadership & Scale: Guide and hold accountable the sales and marketing functions to accelerate client acquisition, optimize conversion funnels, and maximize revenue growth.Client Experience & Service Quality: Establish high-tier client care and relationship-management standards to secure long-term client retention, seamless communication, and institutional satisfaction benchmarks.Strategic Decision-Making & People Leadership: Exercise full decision-making authority on operational matters, streamline cross-functional workflows, eliminate bottlenecks, and mentor departmental heads.Operational Alignment: Bridge the operational workflows between business development, legal consultants, and administrative teams to ensure balanced workload distribution, cost efficiency, and service-level agreement (SLA) adherence.Financial & Performance Oversight: Monitor operational budgets, oversee departmental P&L metrics, and deliver strategic performance dashboards and actionable reporting directly to ownership/partners.Candidate Requirements & Qualifications:Experience: 10+ years of proven operational leadership or general management experience, with at least 4–5 years in a senior executive role (General Manager, Operations Director, COO, or Head of Business Operations) managing multi-departmental teams.Sector Background: Prior experience leading operations in professional services, management consulting, corporate advisory, multinational corporations, or large service-driven organizations in Egypt or the MENA region.Education: Bachelor’s degree in Business Administration, Management, Engineering, or Finance is required; an MBA or equivalent postgraduate management degree is strongly preferred. (A legal degree is not required).Executive Authority: Strong track record of executive decision-making, organizational restructuring, operational turnaround, and performance management.Commercial Proficiency: In-depth mastery of B2B corporate sales pipelines, high-value client acquisition strategies, CRM ecosystems, and enterprise operational tools.Communication & Fluency: Flawless executive-level communication, presentation, and negotiation skills in both Arabic and English.
What We Offer
Full executive mandate and autonomy to shape, steer, and scale operational infrastructure.Highly competitive executive compensation package aligned with seniority, along with performance-driven incentives.Clear visibility and direct impact within an expanding regional firm.