We're hiring a Director of Operations to lead the Loans Enablement platform for a major global financial services organization in Houston, TX. This is a strategy-and-delivery role for someone who has run operations at scale — not a day-to-day processing seat. You'll own the operations roadmap for the platform, partner directly with Engineering and platform leadership, and build the metrics and controls that keep a large, complex loan operations function running well.
Location: Houston, TXCompensation: $180,000 to $220,000What You'll DoOwn the operations strategy for the Loans Enablement platform, partnering with Engineering and platform leadership on priorities and deliveryLead operations service delivery across multiple teams and managers, driving improvements in client experience, cost, and control effectivenessBuild and manage operational metrics, KRIs, and reporting, with clear thresholds and escalation pathsPartner with Engineering/Technology to define and roll out new tools and digital capabilitiesEngage directly with clients on efficiency and benchmarkingIdentify and build out operations talent for the platformCollaborate with operations leaders across other platforms to share best practices and streamline handoffsOwn communication of platform priorities to operations staffWhat We're Looking For10+ years of operations experience, including experience owning a strategy or platform end-to-end, not just processing oversightExperience managing through other managers, not just direct reportsTrack record partnering with Engineering/Technology to build or deploy new toolsExperience defining and tracking operational metrics and KRIsAbility to operate autonomously and influence cross-functionally at a senior levelPreferredHands-on syndicated loan experience, including familiarity with ClearPar and LSTAPrior loan operations experience in a financial services settingAgile experienceThe EnvironmentThis is an in-office role, 4 days per week, based in Houston, TX, within a large global financial services organization.