Director of Operations | Multi-Site Creative & Hospitality Business

Director of Operations | Multi-Site Creative & Hospitality BusinessHybridLondon 90k-110k + Equity A fast-growing, venture-backed business operating at the intersection of music, content, hospitality and workspace is looking for an exceptional Director of Operations to join its senior leadership team.This is a high-ownership opportunity for a commercially minded, people-focused operator who knows how to build exceptional multi-site operations and create the systems, processes and culture required to scale.The business operates a growing portfolio of premium creative spaces across London, bringing together the community of a members' club, the facilities of a creative studio and the flexibility of a modern workspace. With multiple profitable sites already trading and further expansion underway, the organisation is entering an exciting phase of growth.Reporting directly to the CEO, you will take ownership of the operational backbone of the business, ensuring every site delivers an exceptional member experience while operating efficiently and commercially.The RoleAs Director of Operations, you will lead the teams, systems and standards that underpin the entire physical operation.You'll be responsible for:Leading, developing and scaling multi-site operations teams, including General Managers, Area Management and Operations.Building a high-performing culture, with clear progression, onboarding and development pathways.Establishing consistent operational standards across every location.Owning the end-to-end member journey across both physical and digital touchpoints.Improving the digital experience and using technology to reduce friction and unnecessary administration.Ensuring sites are maintained to an exceptionally high standard through effective processes, systems, audits and performance monitoring.Driving site-level commercial performance, including supplier management, procurement, organisational design and cost optimisation.Using data, KPIs and P&L insight to identify opportunities to improve site economics.Supporting new-site expansion, particularly around operational design, layouts and OPEX.Leading the implementation of AI and automation across the organisation to make operations more efficient.Owning health & safety, fire safety, compliance and contractual standards across the portfolio.What We're Looking ForWe're looking for an operator who combines commercial nous, operational rigour and exceptional people leadership.You'll ideally have:5+ years' experience in multi-site, bricks-and-mortar operations, ideally within a complex environment such as hospitality, members' clubs, workspace, gyms, care, leisure or a similar customer-facing operation.A proven track record of leading, hiring and developing multi-site teams.Strong commercial and financial understanding, with the ability to confidently discuss P&L drivers, KPIs and site-level unit economics.Experience designing and implementing operational processes, standards and systems across multiple locations.Experience selecting and implementing technology and automation within an operational environment.A genuinely AI-first mindset and enthusiasm for finding smarter ways of working.A strong understanding of health & safety, fire and compliance requirements in a multi-site environment.Experience within hospitality, operational real estate, workspace or members' businesses would be advantageous.The PersonMore than anything, we're looking for someone who gets things done.You will be:An exceptional people leader who knows how to hire, develop, motivate, delegate and, when necessary, make difficult decisions.Extremely detail-oriented and passionate about operational standards.Highly commercial and data-driven.Obsessed with delivering an exceptional customer and member experience.Comfortable with systems, technology and automation.A driver rather than a passenger, with a strong sense of ownership.Positive, pragmatic and solutions-focused.Comfortable operating in ambiguity and building structure where it doesn't yet exist.Passionate about music, content and the wider creative industries.Why Join?This is an opportunity to join a category-defining business in the creative industries at a genuine inflection point.You'll have the opportunity to:Report directly to the CEO and sit on the Senior Leadership Team.Shape the operational strategy of a rapidly growing multi-site business.Build and develop a high-performing operations function.Have significant influence over future site openings and expansion.Introduce new technology, AI and automation across the organisation.Work alongside an ambitious and highly entrepreneurial founding team.Receive competitive salary + equity, dependent on experience.Access 20+ hours of studio time per month across music, content, podcast, photography and video-editing facilities.Receive 25 days' annual leave + bank holidays, plus an additional day for every year of tenure.If you're an experienced multi-site operations leader who thrives in fast-growth environments and wants to build something rather than simply maintain it, we'd love to hear from you.Apply now with your CV and a short covering note.