Director of Operations | Nashville | Relocation Assistance

A growing boutique hospitality group behind nationally recognized, cocktail-driven concepts is seeking a Director of Operations to oversee its expanding multi-unit platform. With locations across several major markets and additional openings underway, this is an opportunity to help shape the next stage of growth for an established but highly entrepreneurial organization.The Director of Operations will lead day-to-day operational execution across the portfolio, strengthen systems and accountability, and ensure each location consistently delivers the approachable, high-energy experience the group is known for. This person should be comfortable setting strategy while remaining close enough to the restaurants to step in, solve problems, and get their hands dirty when needed.This is not a traditional corporate or desk-based position. The ideal candidate is a confident, hands-on operator who understands flow and execution, communicates clearly across markets, and can bring greater structure to a company that values autonomy, personality, and speed.Key ResponsibilitiesMulti-Unit OperationsOversee operations across a growing portfolio of hospitality concepts in multiple marketsPartner closely with ownership and senior leadership to establish and execute the group’s operational strategyMaintain consistency in service, hospitality, product quality, cleanliness, and overall executionConduct regular site visits, operational assessments, and service observationsIdentify performance gaps and create practical, sustainable solutionsSupport the successful opening and stabilization of new locationsBalance the unique needs of each market with the standards and expectations of the broader organizationLeadership & Team DevelopmentLead, coach, and develop General Managers and other unit-level leadersEstablish clear expectations and hold leadership teams accountable for performanceSupport hiring, onboarding, training, performance management, and succession planningIdentify high-potential team members and create opportunities for continued developmentBuild a culture rooted in trust, accountability, strong communication, and genuine hospitalityProvide teams with the structure and support needed to operate independently and successfullySystems & Operational StructureEvaluate current systems, workflows, and operating procedures across all locationsDevelop and implement scalable SOPs, training programs, opening checklists, and accountability toolsImprove communication and information flow between ownership, corporate leadership, and unit teamsEnsure operational systems remain effective as the company enters new markets and adds locationsCreate practical processes that provide consistency without losing the personality and flexibility of the individual conceptsFinancial PerformanceTake ownership of restaurant-level financial performance across the portfolioMonitor labor, cost of goods, controllable expenses, and overall profitabilityReview P&Ls and operational reporting to identify trends, concerns, and opportunitiesPartner with ownership on budgeting, forecasting, and long-term planningWork with unit leaders to develop actionable plans that improve performanceEvaluate operational investments and efficiencies that support responsible growthGuest Experience & Brand StandardsProtect and strengthen the group’s approachable, high-energy hospitality cultureEnsure each location delivers a fun, welcoming, and memorable guest experienceMaintain high standards without creating an overly corporate or rigid environmentRespond decisively to operational challenges and guest experience concernsHelp teams understand how service, atmosphere, speed, and execution work together to define the brandOpenings & Continued GrowthPlay a central role in upcoming openings and future expansionCoordinate pre-opening timelines, hiring, training, systems implementation, and operational readinessHelp establish the infrastructure necessary to support continued multi-market growthAssess each new location following opening and make adjustments to improve flow and executionIdeal Candidate ProfileSignificant progressive leadership experience within high-volume, multi-unit restaurants, bars, or hospitality conceptsProven experience overseeing operations across multiple locations and marketsStrong background developing General Managers and building accountable leadership teamsExperience creating SOPs, training programs, opening plans, and scalable operational systemsDemonstrated success with new restaurant openingsStrong financial acumen, including P&L management, budgeting, labor, cost controls, and forecastingHighly organized and detail-oriented, with the ability to manage several priorities simultaneouslyConfident communicator who can work autonomously while keeping ownership appropriately informedHands-on, resourceful operator who is comfortable stepping into the restaurants and assisting wherever neededAble to move fluidly between long-term strategy and immediate operational executionComfortable working within an entrepreneurial, personality-driven organizationWilling and able to travel approximately 50–60%Open to relocationLeadership StyleThe successful candidate will be:Direct, calm, and accountableCollaborative without requiring excessive oversightComfortable making decisions and taking ownershipAble to introduce structure without overcomplicating the operationStrong at building trust with both ownership and restaurant-level teamsFlexible, resilient, and solutions-orientedGenuinely energized by hospitality and being in the restaurantsCompensation & BenefitsBase Salary: Up to $150,000Bonus OpportunityHealth InsurancePaid Time Off401(k)Relocation Assistance AvailableSignificant opportunity to grow alongside an expanding hospitality group