Director of Operations - Raffles The Red Sea (Saudi National)

Company DescriptionRaffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.Job DescriptionRaffles The Red Sea is seeking an experienced and visionary Director of Operations to lead all operational aspects of our luxury resort in Umluj, Saudi Arabia. In this pivotal role, you will oversee the seamless execution of daily operations while driving strategic initiatives that enhance guest experiences and operational excellence. The ideal candidate will demonstrate exceptional leadership capabilities, decisive decision-making skills, and a commitment to maintaining the highest standards of hospitality.Develop and implement comprehensive operational strategies and policies that align with organizational objectives and luxury hospitality standardsOversee all operational departments, including front office, housekeeping, food and beverage, maintenance, and security, ensuring seamless coordination and efficiencyManage operating budgets, monitor financial performance, and analyze key performance indicators (KPIs) to optimize profitability and resource allocationLead, mentor, and develop operations team members, fostering a culture of excellence, accountability, and continuous improvementEnsure compliance with all local regulations, safety protocols, and international hospitality standards specific to Saudi Arabian operationsMaintain and enhance guest satisfaction levels by implementing quality assurance programs and addressing operational challenges proactivelyManage vendor relationships, negotiate contracts, and oversee procurement to ensure cost-effectiveness without compromising qualityConduct regular property inspections and implement corrective actions to maintain facility standards and guest-facing areasCollaborate with senior leadership to drive revenue optimization, operational efficiency, and strategic growth initiativesPrepare and present detailed operational reports, performance metrics, and recommendations to executive managementQualificationsMinimum 10 years of progressive operations management experience in luxury hospitality environmentsProven track record of successfully managing large-scale resort or hotel operations with multi-million dollar budgetsDemonstrated expertise in P&L management, financial analysis, and budget optimizationStrong leadership and team management skills with the ability to inspire and develop high-performing teamsComprehensive knowledge of hospitality operations, guest service standards, and industry best practicesExperience with property management systems and hospitality technology platformsExcellent analytical and problem-solving abilities with strong attention to detailOutstanding communication and interpersonal skills with the ability to work effectively across all organizational levelsKnowledge of Saudi Arabian business practices, regulations, and cultural considerations is highly desirableProject management experience and proven ability to implement operational improvements and process optimizationProficiency in data analysis and performance metrics interpretationFlexibility and adaptability to work in a dynamic, fast-paced luxury hospitality environmentAdditional InformationUnderstanding of Ultra-Luxury guest expectations and brand alignment.experience in project coordination, scheduling, and document control during pre-Opening stages.Experience in pre-Opening is a must.A proactive, anticipatory approach with a strong sense of ownership and accountability.Impeccable grooming and personal presentation aligned with Luxury standards.