Director of Procurement

Lead governance and performance oversight of outsourced/BPO partners, ensuring adherence to SLAs, KPIs, and quality standards while driving accountability and continuous improvement.Own end-to-end Procure-to-Pay operations (PR to PO), including requisition and purchase order management, delivery tracking, and issue resolution to ensure accuracy and timely execution.Ensure the accuracy and integrity of commercial contract setup, including the proper capture and alignment of contractual line items across financial and compliance systems.Serve as the primary subject matter expert (SME) for Sourcing and business stakeholders, providing guidance and resolving complex issues related to commercial terms and process execution.Oversee shared mailbox (GMB) and ticketing operations, including intake, prioritization, and response management, to ensure timely and high-quality service delivery.