Director of Procurement

Leadership & Organization:Build and develop a high-performing organization focused on accountability, operational excellence, customer service, and continuous improvement.Establish clear performance expectations, operating rhythms, governance forums, and management routines.Drive workforce planning, organizational design, succession planning, and talent development.Lead operational issue resolution and escalation management for critical business and supplier impacts.Ensure alignment and coordination across all Procurement Operations functions and regions.Service Delivery & Operational Excellence:Accountable for global service delivery performance, operational effectiveness, customer experience, and achievement of key performance indicators.Oversee the operational capabilities supporting the Procure-to-Order lifecycle, including:Vendor onboarding and vendor master maintenanceProcurement user support and service managementUser access managementDirect and Indirect purchase requisition and purchase order supportSupplier enablement and catalog administrationContract lifecycle management system administration, workflow facilitation, and user support (Icertis)Procurement compliance support activitiesMonitor global workload, resource allocation, capacity utilization, and business continuity readiness.Establish consistent global performance reporting and operational review processes.Drive standardization, process simplification, automation, and productivity improvements across Procurement Operations.Leverage operational data and analytics to improve decision-making and service performance.Support implementation and adoption of new processes, technologies, and operating models impacting Procurement Operations.Risk, Controls & Governance:Ensure adherence to procurement policies, internal controls, and established operating procedures.Maintain effective control execution across Procurement Operations activities.Monitor operational risks and ensure timely resolution of identified issues.Lead root cause analysis and corrective action planning for significant service, control, or compliance issues.Support internal and external audit activities and ensure timely remediation of audit findings and control deficiencies.Strengthen governance practices that support compliant, scalable, and sustainable operations.Strategic Partnership & Business Enablement: Partner with Procurement, Finance, AP, IT, Legal, and AGS leadership to improve end-to-end procurement support services.Support future-state operating model design, process harmonization, and organizational optimization initiatives.Drive adoption of best practices that improve service quality, scalability, and business value.Serve as a key operational leader supporting Procurement's strategic objectives and business enablement goals.