Director of Service Delivery

We’re seeking a Director of Service Delivery to unify and lead project management, field services, staging, managed services, and NOC operations. You’ll oversee a team of approximately 12, own the delivery P&L, and help build the processes and structure to support future growth. This is a fully on-site, direct-hire position sitting in Richardson, TX.Ready to move beyond managing delivery and take ownership of building and leading the operation? Keep reading.COMP: $135,000 – $155,000 base + 25% target, based on delivery cost, utilization, annual gross margin, and jointly defined objectives, with profit sharing above a defined thresholdWHAT OUR CLIENT OFFERS:Health, Dental and Vision Insurance401(K) and Retirement PlanHSA/FSAPTOProfessional Development AssistanceWHAT YOU’LL DO:P&L & Profitability: Own delivery performance, project execution, and gross margins.Team Leadership: Lead, coach, and develop project managers, engineers, NOC staff, and contractors, with authority over hiring and team structure.Resource Management: Optimize staffing and utilization across concurrent, multi-state projects.Service Delivery: Oversee field services, managed services, staging, installations, NOC operations, and SLA performance.PMO & Process Improvement: Establish scalable project management standards, documentation, and partner-ready delivery processes.Escalation Management: Take ownership of delivery issues and drive timely resolution.Reporting & KPIs: Build performance metrics and reporting to improve visibility, accountability, and decision-making.Technical Collaboration: Partner closely with a highly experienced senior architect to align technical expertise with delivery execution. WHAT YOU’LL BRING:Bachelor's degree required. MBA a plus. PMP strongly preferred.8–10+ years of IT service delivery or professional services leadership, with experience developing project managers and leading technical teams.Demonstrated P&L or gross-margin ownership experience.Resource planning across concurrent projects with travel, short-notice changes, and contractor labor.Experience in building and developing managersAbility to establish PMO processes, performance metrics, and governance frameworks from the ground up.Strong network infrastructure knowledge, including design review, effort estimation, and project scheduling. Familiarity with Aruba, HPE ClearPass, Cisco, Meraki, Arista, and Fortinet.Experience delivering as a subcontractor through channel partners or distributors is a substantial advantage.APPLY TODAY! CP# 8597