Director of Talent Acquisition

Director of Talent AcquisitionSmart Shore Group · Leadership · Talent Acquisition · Full-TimeAbout Smart Shore GroupSmart Shore Group is a nearshore talent and operations partner focused on building high-performing teams for companies in the U.S. We combine strong Latin American talent with the processes, technology, and operational discipline required to support fast-growing organizations.As we continue to grow, we're building a dedicated Talent Acquisition function that can consistently attract, assess, and hire exceptional talent at scale.The RoleWe're looking for a Director of Talent Acquisition to build the foundation of Smart Shore Group's recruiting function and personally own the full recruitment lifecycle.This is a highly hands-on leadership role. Initially, you will be the primary Talent Acquisition owner, taking hiring requirements from intake through sourcing, screening, interviews, coordination, offers, closing, and onboarding handoff. There will not be a recruiting team supporting you initially, so you will personally drive recruiting execution while establishing the processes, systems, standards, and infrastructure needed to scale.You'll have significant ownership from day one. There is no established recruiting playbook to simply inherit — you'll create it.The ideal candidate understands both strategy and execution: someone who can build a scalable recruiting process, manage multiple searches, establish meaningful KPIs, and deliver a strong candidate experience while laying the foundation for a future Talent Acquisition team.As Smart Shore Group grows, this role may evolve into a broader team-leadership position, with responsibility for hiring, developing, and managing additional recruiters. Previous leadership or team-management experience is therefore important.This role will work closely with leadership, hiring managers, and Operations to understand hiring needs, improve time-to-hire and quality of hire, and build a Talent Acquisition function capable of supporting Smart Shore Group's growth.What You'll DoBuild the Talent Acquisition FunctionDesign and implement Smart Shore Group's Talent Acquisition strategy and recruiting processes from the ground upBuild and continuously improve the recruiting playbook, including requisition intake, sourcing, screening, interviewing, candidate evaluation, offers, closing, and onboardingEstablish standardized workflows, interview structures, scorecards, evaluation standards, templates, and recruiting guidelinesDefine and implement recruiting KPIs, including time-to-fill, time-to-hire, source effectiveness, interview-to-hire ratio, offer acceptance rate, and quality of hireEstablish scalable recruiting infrastructure, including ATS workflows, candidate pipelines, sourcing channels, templates, and reportingContinuously improve recruiting efficiency, candidate quality, hiring-manager experience, and candidate experienceOwn the Full Recruitment LifecyclePersonally own the recruitment process from intake → sourcing → screening → interviews → coordination → offers → closing → onboarding handoffConduct intake meetings with hiring managers to understand role requirements, success profile, urgency, compensation, and hiring expectationsDevelop sourcing strategies and target candidate profiles for each positionSource candidates through LinkedIn, job boards, referrals, talent communities, direct outreach, and other channelsReview applications and proactively identify qualified candidatesConduct initial screenings and assess technical, functional, communication, cultural, and role-specific fitCoordinate interviews and ensure the process moves efficientlyManage candidate communication throughout the recruitment processPrepare and extend offers and actively manage the closing processMaintain candidate engagement throughout the offer stage and proactively address concerns that could affect acceptanceCoordinate the transition from accepted candidate to onboarding and ensure relevant information is properly handed off to Operations and other stakeholdersMaintain accurate candidate pipelines and recruitment recordsPersonally manage high-priority, specialized, difficult-to-fill, or leadership searches when requiredRecruiting Strategy & ExecutionPartner with leadership and hiring managers to understand current and future hiring requirementsTranslate business needs into recruiting strategies and hiring plansDetermine the appropriate sourcing mix and recruiting approach for each positionMaintain talent pipelines for recurring and hard-to-fill positionsAnalyze recruiting data to identify bottlenecks and improve conversion ratesEvaluate sourcing channels and adjust strategies based on resultsDevelop proactive talent pipelines rather than relying exclusively on active applicantsHiring Manager PartnershipAct as the primary Talent Acquisition partner for hiring managers and leadershipEstablish clear expectations around hiring timelines, candidate profiles, interview processes, and decision-makingChallenge unrealistic requirements or inefficient hiring practices when necessaryProvide regular updates on recruiting pipelines, candidate availability, market conditions, and hiring risksTrain and support hiring managers on interviewing, candidate evaluation, and selection best practicesEnsure hiring decisions are based on consistent, objective, and job-relevant criteriaGather hiring-manager feedback and use it to improve recruiting outcomesBuild Toward a Talent Acquisition TeamEstablish processes, standards, documentation, and infrastructure for future recruitersDefine successful recruiting execution before expanding the teamDocument recruiting workflows and best practices for future team membersUse recruiting volume, business growth, and operational needs to determine when additional Talent Acquisition resources are requiredParticipate in hiring, onboarding, coaching, and development of additional recruiting team members as the function growsEventually provide leadership, direction, coaching, and performance management for the Talent Acquisition teamCreate a culture of ownership, accountability, urgency, and continuous improvementEmployer Branding & Talent AttractionDevelop and strengthen Smart Shore Group's employer brand and candidate value propositionPartner with leadership and marketing to improve Smart Shore Group's presence across LinkedIn and relevant talent channelsDevelop creative sourcing and talent attraction strategies for competitive rolesBuild long-term talent communities and relationships with potential candidatesIdentify new recruiting channels and evaluate their effectivenessReporting & Continuous ImprovementBuild recruiting dashboards and provide regular reporting to leadershipTrack funnel performance and identify where candidates are being lostAnalyze recruiting costs, source performance, recruiter productivity, and hiring outcomesEstablish benchmarks and continuously improve recruiting performanceUse recruiting data to guide sourcing strategies, hiring capacity, process improvements, and future Talent Acquisition staffing needsRegularly review and improve the Talent Acquisition process as Smart Shore Group scalesWhat We're Looking ForRequired4+ years of experience in Talent Acquisition, Recruiting, Recruitment Operations, or a related fieldPrevious experience leading, supervising, mentoring, or managing recruiting professionals or teamsProven experience designing and implementing recruiting processes from the ground upStrong hands-on experience owning the full recruitment lifecycle from intake through onboarding handoffStrong experience with sourcing, screening, interviewing, candidate coordination, offer management, and candidate closingExperience recruiting for multiple roles simultaneously in a fast-paced environmentStrong understanding of recruiting funnels, KPIs, and performance metricsExperience using ATS platforms, LinkedIn Recruiter, job boards, and other recruiting technologiesStrong knowledge of structured interviewing and candidate assessment methodologiesExcellent English communication skills, both written and verbalStrong organizational and project-management skillsAbility to work closely with senior leadership and hiring managersStrong leadership, coaching, and accountability skillsAbility to operate independently and take full ownership of recruiting outcomesData-driven mindset with the ability to translate recruiting data into actionable decisionsNice to HaveExperience building a Talent Acquisition function at an early-stage or rapidly growing companyExperience in BPO, nearshoring, outsourcing, logistics, transportation, technology, or other high-volume recruiting environmentsExperience recruiting bilingual English/Spanish talentExperience hiring for U.S.-based companies or supporting U.S. hiring operationsExperience recruiting for specialized or hard-to-fill operational positionsFamiliarity with recruitment marketing and employer brandingExperience implementing or optimizing an ATSExperience developing recruiting dashboards and workforce planning reportsExperience building referral programs, talent communities, or proactive sourcing initiativesExperience managing remote or distributed recruiting teamsWhat We OfferOpportunity to build Smart Shore Group's Talent Acquisition function from the ground upHigh level of ownership and direct visibility with company leadershipOpportunity to shape recruiting processes, systems, standards, and cultureA highly hands-on role where you personally own recruiting outcomes rather than simply managing a teamOpportunity to grow into broader Talent Acquisition leadership as Smart Shore Group scalesDirect impact on Smart Shore Group's growth and ability to scaleFast-paced environment with significant room for professional growthCollaborative team environment with a strong focus on accountability and resultsCompetitive compensation and benefits