Director of Talent Operations

Zipdev is looking for a sharp, high-potential recruiting leader to own and elevate our talent fulfillment organization.We are not looking for someone to simply supervise an already functioning recruiting team. We want someone who has lived recruiting, succeeded personally as a recruiter, progressed into leadership, and is ready to take the next major step in their career.The ideal candidate may currently be a Recruiting Manager, Senior Recruiting Manager, Practice Manager, Branch Manager, Market Manager, or early-stage Director within a staffing or recruiting agency. They have built credibility by doing the work themselves and have since demonstrated an ability to make other recruiters better.This person will inherit an established remote team of recruiters, sourcers, and Talent Success professionals across Latin America. Their mandate is simple: Take a good talent organization and make it exceptional.They will own recruiting performance from the moment a client opens a position through placement, while also overseeing the success and retention of Zipdev talent currently working with our clients.This is an opportunity for someone who wants more than another management position. The will have a seat at the leadership table and the autonomy to shape how Zipdev recruits, develops, measures, and retains talent as we continue to scale.What This Person Will OwnRecruiting Performance & DeliveryOwn the performance of Zipdev's recruiting and sourcing organization, including:Time to first qualified candidateTime to fillStarts and placementsRecruiter and sourcer productivityInterview-to-hire ratiosSubmission qualityAging requisitionsCandidate pipeline healthQuality of hireRecruiting capacity and forecastingThis leader should know the numbers, understand what drives them, identify problems early, and take action without waiting for the CEO to tell them what to do.Recruiting ExcellenceBring deep recruiting expertise to the organization.This person should be able to jump into a difficult search, diagnose why it is struggling, and coach the team on how to fix it.They will continuously improve how Zipdev approaches:Sourcing strategyCandidate assessmentInterviewingClient calibrationCandidate presentationOffer negotiation and closingMarket intelligenceRecruiter training and developmentWe want our recruiters and sourcers to become better at their craft because of this person's leadership.Talent Success & RetentionOwn the performance and development of our Talent Success function and help ensure Zipdev talent remains successful after placement.Key areas include:Talent retentionRegrettable turnoverTalent Success Partner performanceEarly identification of talent or client riskPerformance escalationsTalent engagementRetention trends and leading indicatorsThis is not a traditional HR leadership role. The focus is on the ongoing success, performance, and retention of Zipdev talent working with our clients.Client FulfillmentServe as the senior escalation point when recruiting or talent delivery requires leadership involvement.This person should be highly credible with hiring managers and executives and capable of having direct conversations around:Difficult searchesMarket conditionsCompensationCandidate availabilitySearch strategyPerformance concernsTalent retentionWhen this leader enters a client conversation, they should create confidence.Technology, AI & Recruiting SystemsContinuously evaluate how technology can make Zipdev's talent organization faster, smarter, and more effective.This includes:ATS optimizationAI recruiting toolsSourcing technologyAssessmentsAutomationDashboards and reportingRecruiting analyticsAI agents and workflowsProcess improvementWe are looking for someone naturally curious about technology who is constantly asking:Team Leadership & DevelopmentBuild a high-performance, high-accountability, positive culture across Recruiting, Sourcing, and Talent Success.This leader will:Coach and develop recruiters and sourcersIdentify skill gaps and create trainingEstablish clear performance expectationsDevelop future leadersRun effective 1:1s and team meetingsAddress underperformance quicklyRecognize and retain high performersCreate clarity and directionMake decisions and move the department forwardThe goal isn't simply to have a team that likes their leader.The goal is to have a team that says: "I'm significantly better at what I do because I work for this person."RequirementsIdeal BackgroundWe are particularly interested in candidates who have progressed through a staffing or recruiting agency environment.An ideal career path might look something like: Recruiter → Top Producer → Team Lead → Recruiting Manager / Practice Manager / Branch Manager → Ready for Director-level ownershipStrong candidates may have:7+ years of recruiting or staffing experiencePersonally demonstrated success as a recruiter3+ years managing recruiters, sourcers, or recruiting teamsStaffing agency experienceExperience managing a practice, branch, market, or recruiting functionStrong understanding of recruiting funnels and KPIsExperience working directly with clients and hiring managersExperience training and developing recruitersUnderstanding of staffing economics and commercial decision-makingExperience implementing recruiting technology or process improvementsExperience using AI and automation within recruitingExperience managing remote or distributed teamsPrevious Director experience is helpful but not required. We are open to an exceptional manager who is ready to make the jump into a true Director role.BenefitsSpanish fluency is a strong plus but not required.Work remotely Vacation: 10 business days a yearHolidays: 5 National Holidays a yearCompany Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)Parental LeaveHealth Care ReimbursementActive Lifestyle ReimbursementQuarterly Home Office ReimbursementPayroll Deduction Purchase PlansLongevity BonusContinuous Learning BonusAccess to Training and Professional Development PlatformsDid we mention it's REMOTE?!!One of our core values at Zipdev is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.Wondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!