Director of Training & Quality

Department: Human Resources & Training

Location: United Arab Emirates - DubaiDescriptionDirector of Training & Quality maintains the continuous improvement of quality standards, practices and scores in the Hotels as well as ensure that the hotel is using the "off-line" and "on-line" learning tools provided by Kempinski to ensure as a company we are developing and growing talent within the organization thus securing the hotels ability to deliver exceptional guest service and drive the profitability of the hotel for the owner.Key ResponsibilitiesEstablish a training network according to Kempinski standard, including spending time in operations to foster this network.Analyse training needs and training effectiveness.Ensure that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and proceduresFurther develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel specific training BITESEmbed all Kempinski training programs and training tools and comprehensively track their implementation to easily evaluate attendance of required participants.Plan, design and deliver training programmes.Devise a training marketing strategy, which is evident both at the back of house and reflected in campaigns or initiatives to address training topics/themes accordingly.Analyse the data on the e-learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance.Coach and train managers and Departmental Trainers to improve departmental performance.Works with the General Manager to coordinate relevant learning for EXCOM and HODs as per their Individual Development Program.Organise and supervise Kempinski DNA and brand immersion activities.Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.Work together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then based on the results provide remedial training solution.Train and develop Training team members.Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel managementIdentify potential training talent and propose & foster Master Trainer candidates.Ensure that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation ReportIn absence of a Training Coordinator, ensure that the responsibilities are fulfilled.Lead by example and promote Kempinski’s core values.Prepare the yearly Business Plan and Budget for the Training Department in line with all company Brand Standards together with the Heads of Department and ExCom team.Ensure that an objective Self Audit (using the Kempinski People Training Peer & Self Audit Tool) is completed at least once per yearPromote and implement Kempinski Corporate Training policies and procedures.Establish and foster relationships and partnerships with external suppliers, training providers, and legal and safety entities.Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.Take the lead on stretch projects as assigned by the General Manager and/or Regional Training teamComplete Peer audits as agreed with the General Manager and Regional Training team.Investigates caused of quality concerns and propose improvement solutionsConducts regular quality audits across all operation departmentsAnalyzes the quality data; discuss them with the concerned department heads and the implementation of quality programs and initiatives.Creates /Shares the quality reports and action plans progress with the Hotel Manager and General ManagerAdditional responsibilities and tasks can be added at any time according to the needs of the business and of the hotelSkills, Knowledge and ExpertiseBachelors or similar degree from an accredited college or university with major work in Tourism/Hotel Management or EducationOne year in a similar position within a luxury brandAbility to work and communicate in a multinational environmentAdministration skillsPlanning and organizational skillsVerbal and written communication skillsPresentation skillsCustomer service skillsBudgeting experienceTeam leadership skillsAbout KempinksiHoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage.

We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.