Director of Training

The Training Manager is a key member of the Operations Services team, responsible for designing, implementing, and evaluating training programs that build workforce capability and drive operational excellence. This role partners closely with department leaders to identify skill gaps, develop targeted learning solutions, and ensure all team members are equipped to perform at the highest level. The Training Manager plays a critical role in onboarding new employees, upskilling existing staff, and supporting continuous improvement initiatives across the organization. This role also owns internal communications and training activation, ensuring all programs are effectively promoted and launched across the organization.What You’ll DoTraining Program Design & DeliveryDevelop and maintain comprehensive training curricula for all operational roles, including onboarding, role-specific technical training, and leadership development programsDesign and deliver instructor-led, e-learning, and blended learning solutions aligned with business objectivesCreate training materials including manuals, job aids, presentations, quick-reference guides, and e-learning modulesFacilitate engaging training sessions for diverse audiences across all levels of the organizationNeeds Assessment & Performance ConsultingPartner with operations leaders and HR to conduct training needs analyses and identify skill gaps across departmentsTranslate operational challenges and business goals into targeted learning interventionsProvide consultative support to managers on performance improvement and team development strategiesProgram Management & AdministrationManage end-to-end training project timelines, resources, and vendor relationshipsMaintain accurate training records, completion tracking, and certification documentation in the Learning Management System (LMS)Coordinate scheduling, logistics, and communications for training events and workshopsManage training budget allocations and report on expendituresInternal Communications & Training ActivationDevelop and execute internal communication plans to promote, launch, and sustain training programs across Operations ServicesCreate compelling training announcements, newsletters, and campaign materials that drive awareness and participation in learning initiativesManage end-to-end activation of training campaigns including messaging timelines, channel selection (email, intranet, digital signage, team meetings), and audience targetingPartner with operations leaders and HR to ensure consistent, clear communication of training requirements, deadlines, and expectations to all staffDevelop and maintain a training communications calendar to coordinate launches, reminders, and follow-up messaging across departmentsCreate post-training communications to reinforce key learning, celebrate completions, and share program outcomes with stakeholdersLeverage internal platforms (SharePoint, Teams, company intranet, newsletters) to maximize reach and engagement for training initiativesTrack and report on communication effectiveness and training campaign engagement metrics; use insights to continuously improve activation strategiesEvaluation & Continuous ImprovementAnalyze training data and metrics to identify trends, report on ROI, and make data-driven recommendationsContinuously update and improve training programs based on feedback, operational changes, and industry best practicesCompliance & QualityEnsure all training programs comply with applicable regulatory, safety, and quality standardsMaintain up-to-date knowledge of compliance training requirements and update programs accordinglyPartner with Quality and Compliance teams to support audit readiness and corrective action training initiativesWhat You BringMinimum 10 years of progressive experience in training & development, with at least 5 years in an operations or service environment. Training in a food (packaged or service) environment is a huge plusDemonstrated experience designing and delivering multi-format training programs (ILT, vILT, e-learning, job aids)Strong instructional design skills with proficiency in adult learning principles (ADDIE, SAM, or similar methodologies)Excellent facilitation, presentation, and communication skills with the ability to engage diverse audiencesDemonstrated ability to develop internal communications including announcements, newsletters, and training campaign materialsExperience managing multi-channel communication campaigns with measurable engagement outcomesProficiency in e-learning authoring tools (Articulate Storyline, Rise, Adobe Captivate, or similar)Strong analytical and problem-solving skills; ability to interpret data and translate into actionable insightsHighly organized with the ability to manage multiple projects simultaneously in a fast-paced environmentProficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams); experience with SharePoint or similar platforms a plusStrong interpersonal skills with the ability to build trust and credibility across all levels of the organizationExperience managing an LMS and reporting on training metricsEducation And ExperienceBachelor’s degree in Instructional Design, Organizational Development, Human Resources, Business Administration, or a related field requiredMaster’s degree or professional certifications (ATD CPTD, SHRM-CP, or equivalent) preferredA minimum of ten years of direct training and development experience requiredFive plus years supervisory or people management experience requiredWhy You’ll Love It HereYou’ll have a real voice and influence in shaping the employee experience for thousands of InsomniacsYou’ll partner with leaders who care deeply about people, culture, and resultsYou’ll work in a fast-growing, entrepreneurial environment where ideas move quickly and impact is visibleAnd yes, cookies are part of the deal!Insomnia Cookies complies with Philadelphia’s Fair Chance RegulationsWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.