Director – Operations Big Vehicle

Director – Operations | Big Vehicle

Location: Gurgaon | Work from OfficeAbout the RoleWe are looking for an experienced Director – Operations to lead and scale the Big Vehicle Business at Pidge.This role will own the end-to-end operational performance of the Big Vehicle segment, driving network expansion, fleet productivity, customer fulfillment, revenue growth, cost optimization, and service excellence.The ideal candidate should have strong experience in commercial vehicle / transportation / fleet / logistics operations, with a proven ability to build scalable processes, manage large operational teams, and deliver measurable business outcomes.Key ResponsibilitiesOwn the end-to-end operations of the Big Vehicle business, including fleet, fulfillment, and service delivery.Drive capacity planning, vehicle utilization, fleet productivity, and turnaround time across the network.Build and scale a strong fleet partner / transporter ecosystem to ensure reliable vehicle availability.Lead operational performance across customer fulfillment, allocation, dispatch, trip execution, and delivery.Develop strategies to improve revenue, contribution margins, utilization, and operational efficiency.Establish and monitor key operational metrics such as vehicle utilization, fulfillment rate, TAT, cancellations, turnaround time, cost per trip, and customer SLA adherence.Partner closely with Sales, Revenue, Product, Technology, Finance, and Customer Success teams to align operations with business objectives.What We’re Looking For12+ years of experience in transportation, logistics, fleet management, commercial vehicles, mobility, or related businesses.Strong experience managing large-scale vehicle/fleet operations, preferably in the Big Vehicle / B2B transportation segment.Strong understanding of fleet economics, vehicle utilization, pricing, capacity planning, and network operations.