Director Order Operations EMEA

About WWTWorld Wide Technology is ranked #10 on Fortune’s 100 Best Companies to Work For — recognised for the 15th consecutive year. At WWT’s EIC (European Integration Centre) in the Netherlands, we design, configure, and deliver complex technology solutions for some of the world’s largest enterprises.About The RoleThe Director of Order Operations EMEA sits at the heart of WWT’s EIC operation — the central point where customer orders come in and are driven through to delivery. This role acts as the spider in the web, bridging Program Management, the broader EIC organization, and WWT’s Global teams, while serving as the primary escalation point for operational issues with customers.You will lead a team of 70+ people with 6 direct reports (order management, procurement, and planning leads) and be accountable for both day-to-day execution and long-term strategic development of the department. Our business is complex: every customer has a different process, and not all workflows are standardized — you must thrive in a dynamic environment and be skilled at managing complexity and ambiguity at scale.Key ResponsibilitiesOperations & Stakeholder Management:Own end-to-end order fulfilment across EMEA: from the moment a customer request comes in through to product delivery, ensuring every step of the process is on trackServe as the central coordination point between EIC, Global Order Operations, PMO and customer stakeholders - acting as the spider in the web across all order flowsManage a highly complex, multi-customer portfolio where processes are often non-standardized and each customer requires a tailored approach; thrive in this environment and create structure within itBuild and maintain strong relationships with demanding internal and external stakeholders, ensuring they understand and trust the end-to-end processRepresent Order Operations in escalations with customers, and in senior leadership forums across EIC and WWT GlobalOperate effectively within a US-headquartered centre-of-excellence model - lead local execution of global initiatives while advocating for the EMEA organization where neededPeople Leadership:Lead, motivate, and develop 6 direct reports and a broader team of 70+ professionals across order management, procurement, and planningLead by example - be present and visible, know your team by name, and invest genuinely in their development and wellbeingBuild a high-performing, engaged team culture that can absorb growth and change without losing momentumDrive succession planning within the team and identify and develop future leadersStrategy & Continuous Improvement:Develop and execute 1-3 year strategic plans for the department, covering people, processes, systems, and organizational structureAnticipate and plan for growth scenarios — build the organization ahead of demand, not behind itDrive a process optimization mindset across the team: identify inefficiencies, design scalable solutions, and implement improvements in a structured wayManage departmental budget and own KPI frameworks that drive operational efficiency and customer satisfactionBalance maintaining daily operational performance with absorbing new global initiatives and managing ongoing change,What We’re Looking ForMust-have qualifications:Minimum BSc degree in Business Administration, Supply Chain Management or related field;Minimum 10 years of experience in order management - this is the core of the role; procurement experience is secondaryAt least 7 years in a senior leadership position managing large, multi-disciplinary teams (30+ FTEs)Demonstrated experience building, motivating, and growing teamsProven ability to manage ambiguity, non-standardized processes, and a complex stakeholder landscape simultaneouslyProcess-oriented thinker with a track record of designing and implementing operational improvements at scaleBudget management and KPI ownership experienceFluency in English; Dutch is a strong preferenceEU work authorizationNice to have:Background in the technology solutions or IT services industry; experience with Cisco, Dell, Microsoft, or Salesforce ecosystems is a meaningful advantageExperience in manufacturing or high-complexity logistics environments is also relevantPersonal competencies:Genuinely people-first leader - empathetic, fair, and known for bringing out the best in othersCurious and open-minded, with the intellectual rigor to dig into complex problems and the confidence to stand their groundInspirational rather than hierarchical - leads through credibility, not authorityStrong enough to manage chaos and complexity without losing sight of prioritiesA real team player who integrates naturally across departments and geographies, steering shared outcomes without needing to own everythingWhat We OfferCompetitive salary aligned with seniority and experience25 vacation days + 3 extra days per yearPremium-free pension — WWT invests in your future at no cost to youExcellent bonus schemeGlobal benefits as part of a worldwide organizationA high-performing, collaborative culture with real opportunities to shape the direction of a growing operationWWT is an equal opportunity employer. We are committed to building a diverse, inclusive environment where all employees can thrive.