Director – Service Design & Innovation | Qatar

We are looking for a senior Service Design & Innovation leader to drive the development, commercialization and operationalization of next-generation managed technology services across Cloud, Cybersecurity, Data Centres, AI and Digital Infrastructure.This is a strategic leadership role for someone who has successfully transformed technology concepts into scalable, commercially viable and operationally ready services within an MSP, Systems Integrator, Cloud or Data Centre environment.Key ResponsibilitiesOwn the end-to-end service design lifecycle – ideation, business case, architecture, costing/pricing, readiness, launch and retirementDevelop and manage a 3-year service portfolio roadmapBuild and commercialize services across Cloud, Cybersecurity, AI, GPUaaS, Data Centres and Digital InfrastructureEstablish service blueprints, catalogues, SLAs and operating/support modelsOwn service costing, profitability, margin and investment modellingGovern operational readiness including runbooks, CMDB, monitoring, automation and transition gatesDrive AI/AIOps, observability, orchestration and automation across servicesPartner with Sales, Product, Alliances, Architecture, Security, Operations and DevOpsLead multidisciplinary Service Architecture, Readiness, Innovation and Commercial Design teamsWhat We’re Looking For15+ years of IT industry experience8+ years in Service Design, Service Architecture, Product Management or Service Portfolio leadershipStrong background within an MSP / Systems Integrator / Cloud Provider / Data Centre ProviderProven experience taking managed services from concept → business case → pricing → SLA → operational readiness → commercial launchStrong commercial understanding of costing, pricing, margins and service profitabilityExposure to Cloud, Cybersecurity, AI/AIOps, Cloud Native and Digital InfrastructureSenior stakeholder and team leadership experienceMandatory CertificationsITIL 4 Managing Professional (MP)ITIL 4 Strategic Leader (SL)Additional certifications such as TOGAF, COBIT, FinOps, PMP/PRINCE2, AWS/Azure Architecture, OpenShift, Kubernetes or AI/MLOps are advantageous.If you have built and commercialized complex managed technology services and are ready to shape the next generation of Cloud, AI and Digital Infrastructure services, we would be keen to hear from you.