Dispatch Manager

What You Will Do:Manage daily workforce flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and eveningsDaily work with dispatchers on service efficiency, schedule adherence, and contracted service completionParticipate in new Service Delivery Specialists (SDS) onboarding and implementing/executing a training planIdentifies the potential in an individual and aligns development activities to their abilities and talentsReview SDS performance with the Area Operations Manager monthly to identify needed improvements.Work with the Parts Department on parts issues, shipping, and delivery.Actively builds strong relationships with key stakeholders in the customer's organizationProactively works to manage customer relationships to effectively solve issues and demonstrate valueWhat is in it For You:Utilize leadership skills to support and lead a high-performing teamDevelop your skills in leading a workforceBecome part of a field service support management team with advancement opportunitiesCompetitive salary and benefitsAccess to best-in-class resources and technologyThis position will be in Fishers, IndianaBasic Qualifications:Must meet one of the following:Associate degree and two years of people management experience.A combination of Smart Care experience, people management or education experience equivalent to a Bachelor’s Degree (1.5 years’ experience = 1 year post-secondary education).Must have the following:Must be able to read and write in EnglishImmigration sponsorship is not available for this rolePreferred Qualifications:Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred.Prior experience in monitoring/assessing the performance of yourself, other individuals, and organizations to make improvements or take corrective action.Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team.Good decision-making & problem-solving skills when handling challenging situations in a fast- paced environment.Albany, NY (position is onsite Monday through Friday)Compensation: $51K to $77K