Division Director, Home Health Services
Northeast Arc · Danvers, MA
Apply & track with Apply EdgeActual compensation will be dependent on multiple factors, including but not limited to, the individual's experience, education, and internal equity.Job SummaryNortheast Arc's Clinical Services division is seeking an experienced and mission-driven leader to serve as Division Director, Home Health Services. In this role, you will provide strategic, business, and operational leadership for Northeast Arc's home health services, including continuous skilled nursing and homecare. Serving as the agency's Home Health Administrator, this role is appointed by and accountable to the governing body and is responsible for all day-to-day operations of the home health component of the organization. You will own the division's financial performance, workforce development, business growth, and regulatory compliance, ensuring that services are high quality, financially sustainable, and aligned with regulatory standards. This is an opportunity to make a meaningful impact by strengthening outcomes and expanding services that directly support Northeast Arc's mission of helping people with disabilities become full participants in their communities.ResponsibilitiesServe as the Home Health Administrator, appointed by and accountable to the governing body, with responsibility for all day-to-day operations of the home health divisionOwn the Division's financial performance, including annual budget development, forecasting, P&L management, cost control, and monthly variance reportingOversee the revenue cycle, including intake and authorization, billing accuracy, claims, collections, denials management, and timely reimbursement across Medicare, MassHealth, managed care, and other payersDevelop and execute business plans to grow census and revenue, including new service lines, referral partnerships, and payer relationshipsLead workforce planning, recruitment, onboarding, training, retention, and performance management for Division staff; participate in final hiring and separation decisions in accordance with agency policyEnsure full compliance with the Medicare Home Health Conditions of Participation, state requirements, accreditation standards, and payer contracts; serve as primary contact for audits, surveys, and licensing reviews and lead any corrective actionOversee the Division's quality assessment and performance improvement (QAPI) activities, incident and complaint management, and risk mitigation in partnership with Clinical ManagersRepresent the Division as an active member of the Senior Leadership Team and Joint Agency Management Team (JAMM), contributing to agency-wide planning, management, and communicationQualificationsEducationBachelor's degree required; Master's degree in healthcare administration, public health, social work, business administration, or a related field preferred (e.g., MHA, MPH, MSW, MBA)Clinical background (RN) is a plus but not requiredExperienceAt least 5 to 8 years of progressive management experience in home care, visiting nursing services, or a similar healthcare service, including senior-level business or operations leadershipDemonstrated experience managing a budget or P&L, including revenue cycle, billing, reimbursement, and cost managementMust successfully complete and pass all required background checks as a condition of employmentSkills And KnowledgeDemonstrated commitment to Northeast Arc's mission, vision, values, and the people we serveStrong business acumen, including financial analysis, budgeting, and data-driven decision-makingProven track record in business development, program design, and payer/contract negotiationWorking knowledge of the Medicare Home Health Conditions of Participation, MassHealth, and other payer requirementsAn inclusive leadership and management style that builds, develops, and retains high-performing management teamsStrong strategic thinking with the ability to operate at both the tactical and systemic levelAbility to manage multiple priorities in a demanding environment; excellent interpersonal and organizational skillsPhysical DemandsRequires someone to sit for long periods of time, talk on the phone, and enter information into the computer for at least 70% of the day; infrequent light physical effort requiredBenefits & PerksAt Northeast Arc, we offer a competitive and comprehensive benefits package that supports your well-being and growth. It's our goal as an employer to provide an enriching and supportive environment for our employees and their families.With that goal in mind, we are proud to offer the following:Medical, dental, and vision coverage (for employees working an average 30 hours per week)Generous paid time off, including vacation, sick time, and 12 paid holidaysFlexible Spending Accounts (health care and dependent care)Group Life InsuranceAdditional voluntary insurance options and discount programs403(b) retirement plan with limited company matchEmployee Assistance Program and Mental Health HubOngoing professional development (trainings, conferences, CEUs, and more)eAcademy online learning platformMileage reimbursement (where applicable)Additional perks including employee discounts and moreAbout UsNortheast Arc is a non-profit organization with the goal of ensuring that children and adults with disabilities are able to live, work, engage in civic life and play in the community. Employment at Northeast Arc is more than just a job. We are a mission-driven agency committed to changing lives and discovering abilities. Whether it's the individuals we serve or our employees who support them, we know that each person has a unique set of skills and contributions to make.We are an Equal Opportunity employer and do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law.Keywords: Home Health Director, Home Health Administrator, Clinical Services, Healthcare Operations, Home Care Leadership