Division Manager - Operations

Laundryheap is a fast-growing, technology-led on-demand laundry and dry-cleaning service operating across multiple international markets. Our mission is simple: to give people their time back by making laundry effortless. By combining technology, logistics, and an exceptional customer experience, we deliver a seamless, reliable service at scale.As we continue to expand across new markets and business lines, we're investing in building high-performing teams that can support our next phase of growth.About The RoleWe're looking for a Division Manager - Driver Operations to lead the logistics delivery function for Laundryheap's rapidly growing B2B business. This role is responsible for the operational engine behind one of our fastest-growing business verticals, ensuring our logistics capabilities evolve and scale alongside increasing customer demand.Working at the intersection of Operations, Commercial, and Technology, you'll be responsible for delivering operational excellence while supporting growth across enterprise accounts, SMB customers, marketplace partnerships, and new B2B opportunities.This is a hands-on leadership role where you'll be expected to balance strategic thinking with day-to-day execution. You'll lead and develop an existing team, recruit additional talent as the business grows, and establish the processes, systems, and ways of working that enable the function to scale effectively. Success in this role means building a high-performing team that operates with increasing autonomy while consistently delivering exceptional operational outcomes.What You'll Do:Own the B2B Logistics FunctionOwn end-to-end logistics delivery across all B2B segments: enterprise key accounts, SMB, marketplace partners, and new B2B verticals as they launchBuild and lead a small, senior team (3 to 5 ICs); hire, develop, and create a culture of high ownership and accountabilityReport into the Head of Driver Operations, with full accountability for B2B logistics performanceOwn Global B2B Logistics OperationsOversee daily planning and routing for B2B volumes across multiple international marketsEnsure service reliability, operational efficiency, and cost optimisation that meet B2B/enterprise grade SLAsBuild systems that let B2B logistics scale predictably as account volume and complexity growAct as the Bridge Between Commercial, Sales, Product & OpsAct as the primary logistics liaison to the Commercial and Sales teams, translating client commitments and deal terms into operational realityPartner with Product to turn recurring operational challenges into tooling and platform requirementsUse data to drive forecasting and continuous improvement of B2B cost and service metricsDevelop a deep understanding of B2B unit economics and how logistics cost structures affect deal marginsDrive Strategy Through ExecutionIdentify inefficiencies in B2B logistics delivery and implement fixes that improve margin and service levelsAlign logistics priorities with the broader B2B growth roadmap set by Commercial and SalesMove seamlessly between strategic planning and ground-level executionOwn Crisis & Escalation ManagementLead from the front on high-pressure, client-facing escalations, especially those tied to key enterprise accountsBuild processes that reduce dependency on reactive problem-solving over timeEnable B2B Expansion & ScaleSupport the launch and stabilisation of new B2B markets and client segmentsStandardise B2B logistics processes while adapting to local nuancesBuild repeatable frameworks that let new enterprise/SMB accounts onboard quicklyDrive Automation & InnovationChampion the adoption of tools, AI, and automation to reduce manual dependencyContinuously push for smarter systems as B2B volume and complexity increaseWhat We're Looking For:Strong ownership mindset with a bias for actionAbility to operate effectively in ambiguity and high-pressure environmentsData-driven decision-making with a clear understanding of business impactProven experience building and scaling teams and processesStrong stakeholder management across functions (Commercial, Sales, Product, Ops) and geographiesComfortable operating across all levels of the organisation, from frontline drivers to leadershipExperience & Background7 to 10 years of experience, with meaningful time in a high-growth startup environment, international exposure strongly preferredDemonstrated end-to-end ownership of an operations or logistics function, not just a piece of oneTrack record of scaling processes and/or products in high-growth environmentsExperience working closely with Commercial, Sales, or Product teams (B2B account/enterprise exposure a strong plus)Educational background from a top-tier institutionTrack record of solving complex operational challenges with structured thinkingWhat Success Looks LikeThe B2B logistics team operates with high ownership and minimal supervisionEnterprise and SMB B2B accounts consistently hit their logistics SLAsOperations are predictable, scalable, and cost-efficient as B2B volume growsSystems and processes replace manual effort over timeNew B2B markets and accounts launch and stabilise with speed and consistencyTight alignment with Commercial, Sales, and Product leads to faster, better decisionsWhy This Role MattersThis is not a support role; it is the operational backbone of Laundryheap's B2B growth strategy. Success here directly impacts client retention, unit economics, and the company's ability to scale its B2B vertical globally.