DMC Reservations & Operations Coordinator

About Snami TravelSnami Travel is a destination management company (DMC) based in Analipsi, Hersonissos, operating only in Crete. Since 2014 we have designed and delivered private travel in Crete for foreign tour operators, travel advisors and direct guests, mainly from the US. We are the direct provider of every service we sell: private transfers and tours, guides, boats, hotel and villa stays. Every detail of every file is our responsibility.About the RoleThis is a hands-on, execution role in a small office team. You will take a booking from the moment it arrives until it is delivered, invoiced and closed. The role is not a management, sales or front-office position, and it is not seasonal.The work is detailed and daily. We look for depth on every file rather than speed across many, and we expect every task to be closed without reminders.What You Will DoEnter bookings in our reservation system (CyberLogic), including services, remarks, net and sale pricesKeep our daily Excel report accurate: net and sale prices, collection dates and supplier payment datesCost services from our tariff and prepare offers, itineraries and proforma invoicesRun next-day operations: written orders to drivers and guides, vouchers, name boards, arrival details to hotels, and messages to clients with their driver’s detailsFollow up driver confirmations and expense reportsIssue invoices per service in Epsilon Net and record payments the same dayHandle written correspondence in English with partners, hotels and suppliers, every dayCheck every order, voucher and proforma before it goes out, and take part in the daily re-check with a second team memberTake part in a rotating stand-by schedule (evenings, weekends, holidays) while our guests are on the islandWhat We Are Looking ForExperience in a DMC, incoming agency or tour operator: B2B bookings, supplier coordination, transfers and multi-service filesExcellent written English. All partner and supplier communication is written, and B2 level is not enoughStrong attention to detail and a methodical way of working. You follow written procedures every time, not only in the first weeksComfort working across several screens and systems at once, with 10–15 open matters in parallelGood Excel skills and discipline with daily data entryExperience with hotel contracts, allotments, stop sales and costing is a strong plusExperience using AI tools in daily work (correspondence, organising tasks, small automations) is a strong plusYou live within commuting distance of Analipsi (Heraklion and east)You are looking for a long-term, year-round positionWhat We OfferFull-time, permanent, year-round employment with social insuranceStructured training on our systems and proceduresA small team where responsibility is real and growth follows consistent performanceDaily exposure to international partners in high-end travelPlease NoteThe role is fully on-site at our office in Analipsi. Remote or hybrid work is not offered.Rotating stand-by is part of the role.How to Apply Send your CV to info@snamitravel.com with a short note covering:Your experience with DMC or incoming operations, and what you handled yourselfWhere you are basedYour salary expectations (net per month) and earliest start date