Driver Support Specialist (Admin & Onboarding) | Up to RM2,600 | Entry Level/Fresh Graduates

Position : Driver Support SpecialistSalary: Basic Salary up to RM2,600Contract : 12 monthsWork Hour : 8am-5pmWork day schedule : Rotational off day 5 day working 2 day off per weekAbout the positionWe are seeking a highly motivated and customer-focused Driver Support Specialist to support the onboarding and activation of driver and delivery partners. This role plays a critical part in ensuring a smooth onboarding experience, driving activation rates, and maintaining operational excellence at the onboarding hub. The successful candidate will be responsible for managing partner activations, handling face-to-face onboarding activities, supporting partner engagement initiatives, and ensuring newly activated partners successfully begin their journey on the platform.ResponsibilitiesProactive Partner ActivationConduct outbound calls, SMS outreach, and follow-up activities to engage prospective driver and delivery partners.Contact both registered prospects and cold leads to increase activation rates and reduce onboarding turnaround time.Build and maintain positive relationships with prospects throughout the onboarding journey.End-to-End Onboarding OperationsManage daily onboarding counter operations during weekdays and weekends.Verify and validate required documents submitted by partners.Process payments, registrations, and account activations in accordance with company procedures.Ensure onboarding equipment, materials, and inventories are adequately maintained and available.Performance & Target ManagementAchieve daily, weekly, and monthly activation targets set by management.Deliver consistent operational performance while maintaining accuracy and compliance.Support process improvement initiatives to enhance onboarding efficiency and partner experience.Post-Activation SupportMonitor newly activated partners and ensure they complete their first delivery or service task within the targeted timeframe.Track onboarding conversion rates and identify potential drop-off points.Provide guidance and support to newly onboarded partners to improve activation success.Partner Support & Issue ResolutionServe as the first point of contact for partner inquiries and escalations.Resolve operational and onboarding-related issues professionally and efficiently.Maintain a positive, welcoming, and customer-centric environment at the onboarding hub.Escalate complex issues to relevant stakeholders when necessary.Cross-Functional Collaboration & Administrative SupportWork closely with onboarding, acquisition, and operations teams to ensure smooth workflow execution.Support engagement activities, partner workshops, and community events when required.Analyze operational trends and recommend improvements to increase productivity and efficiency.Perform ad-hoc tasks and projects assigned by the reporting manager.QualificationsBachelor’s Degree in any discipline.Required SkillsGood command of English and Bahasa Malaysia.Ability to communicate in Mandarin or Tamil will be an added advantage.Minimum 1 year of working experience in customer service, retail operations, onboarding, telemarketing, inside sales, or other high-volume operational environments.Experience working with daily KPIs and performance targets is preferred.Preferred SkillsStrong customer service and interpersonal skills.Target-driven with a strong sense of accountability and ownership.Ability to multitask effectively in a fast-paced environment.Strong problem-solving and conflict resolution abilities.Comfortable using Microsoft Excel, PowerPoint, Google Workspace, and other productivity tools.Detail-oriented with strong administrative and organizational skills.Adaptable and able to respond quickly to changing business priorities.Ability to work weekends and rotational shifts.