DT & IT SAP Analyst/Junior Profile

DT & IT SAP Analyst ProfilePosition: Anayst / Junior SAP Resource Location: Sanitana in Anadia with Hybrid / Remote Options Available Department: DT & IT SAP Competence CenterProfile OverviewWe are looking for a motivated and dynamic apprentice to join our SAP and Digital Transformation team.This opportunity is ideal for individuals who are passionate about technology, eager to learn, and ready to contribute to innovative projects across multiple business areas. The successful candidate will join a high-performing, collaborative team and will gain exposure to real-world SAP projects — focusing on customer-facing processes in Sales (lead-to-opportunity management, quote-to-order workflows, pipeline forecasting, and AI-guided selling), Aftersales (case and ticket resolution, warranty registration/claims, knowledge base support, and customer self-service), and Field Service Management (AI-optimized scheduling, dispatching, mobile technician enablement, real-time job tracking, and on-site service execution for efficient issue resolution and customer satisfaction).Candidate will contribute to modernizing customer interactions, leveraging AI for smarter forecasting, intelligent routing, and proactive service delivery, while ensuring seamless data flow between front-office CX tools and back-office ERP systems.What We’re Looking ForKey Attributes:Strong willingness to learn and continuously develop new skillsProactive and solution-oriented mindsetDemonstrated commitment and reliabilityDynamic personality with a “can-do” attitudeExcellent team spirit and ability to collaborate effectivelyGood English communication skills (written and spoken)Basic understanding or curiosity about SAP systems, business processes, Digital & IT project environments is a plus🚀 What We OfferThe opportunity to join a dynamic and supportive team working on impactful projectsHands-on participation in SAP initiatives, including:SAP C4C Sales, SAP C4C Service and SAP FSM system rollouts, process standardization, and core functionalities:Sales processes: lead/opportunity management, account/contact handling, quote-to-order workflows, visit/activity planning, and sales pipeline/forecastingAftersales/Service processes: case/ticket management, warranty registration and claims processing, service request handling, knowledge base usage, field service coordination, and customer self-service portalsIntegration between SAP S/4HANA and SAP C4C for end-to-end processes (e.g., seamless syncing of customer data, sales orders, service tickets, warranties, and product registrations)Exposure to AI applications in enterprise systems, including:Predictive analytics for sales forecasting and demand planningIntelligent service routing, case prioritization, and automated recommendations in customer supportAI-enhanced customer engagement features (e.g., guided selling, sentiment analysis, next-best actions, and automation in sales/service interactions)Others (e.g., potential extensions in digital customer experience, mobile sales tools, omnichannel support, or emerging SAP CX capabilities)Guidance and mentorship from experienced professionalsA structured learning path with real project involvement and clear career progressionUpon successful performance and demonstrated value, the possibility of a full-time contract to continue your career within our organization🧭 Our GoalThis apprenticeship is designed to build the next generation of SAP professionals. Our goal is to provide a meaningful learning journey where your contributions make a real difference — and to open the door for a long-term career within our company.