Dutch speaking Customer Support Operator for B2B clients(m/f/d)

Engineered in Berlin. Driving the Future of Europe.At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket.Our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve.Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere.Come join us and impact the future of AUTODOC!Job Description

Responsibilities

Be the go - to expert for our corporate clients across chat, phone, and email - think of yourself as their trusted advisor on speed dialGather valuable feedback from clients and become our eyes and ears in the marketKeep clients in the loop about their order status and watch their loyalty (and satisfaction!) growBuild genuine partnerships with each customer - we're not just processing orders, we're building relationshipsMake smart, independent decisions on medium and high complexity matters and turn tricky situations into loyalty-building opportunities with minimal supervisor involvementJump into working groups to help shape new functionality development and testing - your ideas matter hereCollaborate with our marketing team on exciting initiatives like surveys, customer needs research, and proposal generationQualifications

Requirements

You are native Dutch speaker and English B1Strong knowledge of the company's business processes in customer serviceStrong communication skills (at least 1 year of experience working with clients)Minimum knowledge of automotive industryWill be a plusAbility to use automobile spare parts catalogs (TecDoc)Ability to use special technical sites for spare parts selection (p.ex. partlink). Additional InformationFull time contract (40 hours a week)Monday-Saturday 8:00am - 20:30pm (CET), 8 hours rotational shift, 2 days a week days off;Annual vacation of 25 working days and 1 additional day off on your birthdayDay off on Municipality day and CarnavalMeal Allowance (8 euros per working day)Fidelidade Healthcare Plan (Comprehensive health coverage with the option to include your partner and children at discounted rates). Mental Wellbeing Program through the OpenUp platformAUTODOC corporate discount for purchasing car parts at special rates for personal useExclusive retail discounts via our ‘Benefits at Work’ portalLearning & Development (over 650 courses on soft and hard skills on our e-learning platform)Free English and German language classes (after probation period)Flexible working hours and hybrid work