Duty Manager

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.Job DescriptionWe are currently seeking a Duty Manager to join our vibrant team. At Radisson Dubai Damac Hills, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.As a Duty Manager you bring a heightened sense of responsibility, a focus on delivering exceptional service, and a dedication to ensuring a seamless and secure guest experience to our dynamic Front Office Team.Ensure all guests are being treated in an efficient and courteous manner and that all Radisson standards are metResponsible for training, coaching and mentoring new joinersEnsure all Front Office quality standards are complied with and that policies and procedures are consistently in checkCoordinate activities with other departments in order to facilitate increased levels of communications and guest satisfaction. Assist in the daily maintenance of room inventory to achieve optimal levels of revenues while maintaining high levels of guest experienceSupervise the activities and the service levels of the concierge, one touch service, and front desk divisions to maximize the use of Hotelkit in the property. Responsible for Radisson Rewards membership program and ensure that all guests who are members are appropriately recognized and meeting all Radisson standards. Drive Radisson brand standard programs with continuous training and initiatives within the Front Office team. Drives the Front Desk Up-selling ProgramDemonstrate co-operation and trust with colleagues, supervisors, teams and across departmentsDevelop potential of others through training, coaching and development opportunitiesTakes an active role in ensuring that teams demonstrate and drive the Radisson Brand initiatives and deliver the brand Commitment. Liaise with AFOM on staffing and performance levels to achieve maximum guest satisfactionMaximize room occupancy and use up-selling techniques to promote hotel services and facilities Maintain good communication and working relationships with all hotel departmentsParticipates in developing new initiatives to enhance guest experienceWork effectively with colleagues from different viewpoints, cultures and countriesAssist the Director of Rooms to ensure a correct and smoothly operating department. Compensation & BenefitsCompetitive salary package - AED 4,000 - 4,500Service Charge Average - AED 700Accommodation and transportation provided (Al Khail Gate)Duty meals providedMedical insurance providedAnnual leave and yearly flight ticket as per company policyCareer growth opportunities within the organizationQualificationsExperience in Front Desk for at least 1 year in the same capacityAbility to adapt to changing service environmentsPro-active with a hands-on approachPassion for the hospitality industryAbility to manage work ensuring that tasks assigned are deliveredAbility to find creative solutions, offering recommendations Personal integrity, with the ability to work in an environment that demands excellenceStrong communication and listening skillsAbility to work collaboratively at all levels within the departmentAn open and positive personalityAbility to handle challenging priorities and assignmentsAdditional InformationWhy Join Radisson Hotel Group? Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. Apply now and let’s make every moment matter. We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.