Duty Manager

Organisation: Bromsgrove Community Arts Venue: Artrix Theatre, BromsgroveJob Title: Duty ManagerHours: 37.5 paid hours per week, plus 2.5 hours of unpaid breaksTotal attendance: 40 hours per weekReporting to: Chairman / Chief Executive OfficerSalary:£28,000-£30,000 (Subject to experience)Contract: PermanentKey ResponsibilitiesAudience & Front-of-House Management* Take overall responsibility for the management of audiences whilst they are within the venue.* Ensure audiences are welcomed, supported and managed professionally.* Oversee front-of-house volunteers and allocate duties appropriately.* Ensure that front-of-house areas are adequately staffed for performances and events with input with the daytime venue manager and evening venue manager.* Manage audience entry, seating, latecomers, accessibility requirements, queues and general audience movement.* Deal professionally with customer enquiries, complaints and difficult situations.* Ensure that the venue provides a safe, welcoming and inclusive environment for all visitors.* Monitor the audience throughout performances and events and take appropriate action where necessary.* Liaise with visiting companies and event organisers regarding audience and front-of-house requirements.* Complete daily show reports and generate ticket reporting via box office systems.* Assist Box Office team where necessary.* Assist Usher teams where necessary.Building & Venue Operations* Act as the responsible Duty Manager for the venue during allocated shifts.* Ensure the building is safe, secure and appropriately prepared for public use.* Carry out appropriate opening and closing procedures.* Monitor the condition of public areas and report maintenance or operational issues.* Ensure that venue policies and procedures are followed.* Liaise with the appropriate member of the Artrix management team regarding significant operational issues.* Act as a point of contact for staff, volunteers, visiting companies and contractors whilst on duty.Health & Safety* Take an active role in maintaining high standards of health and safety throughout the venue.* Identify and report hazards and take immediate appropriate action where necessary.* Ensure that public areas remain safe and accessible.* Ensure that relevant health and safety procedures are followed by staff and volunteers.* Respond appropriately to accidents, incidents and emergencies.* Complete or ensure completion of appropriate incident and accident reports.* Escalate serious or significant incidents to the Chairman / Chief Executive Officer or other appropriate senior person.* Ensure that venue policies are followed.Emergency Procedures & EvacuationThe Duty Manager will have a key responsibility for the management of audiences and the public during an emergency.This will include:* Taking appropriate control of audience management during an emergency.* Initiating or assisting with the evacuation of the building where required.* Ensuring that front-of-house volunteers understand their responsibilities during an evacuation.* Liaising with emergency services when required.* Ensuring that appropriate emergency procedures are followed.* Remaining calm and providing clear instructions to staff, volunteers and members of the public.* Managing the re-entry of audiences to the building only when it is safe and authorised to do so.* Reporting and documenting significant emergencies and incidents.Misc Duties:Where necessary:- Assist the box office team with enquiries.- Assist the bar team with service.- Assist the ushers with ensuring public spaces are tidy.- Assist venue management team to ensure private hire rooms are ready for use.- Assist venue management team with input to shifts and rotas.