Duty Manager

The Baileys Hotel London is looking for a dynamic and energetic Duty Manager, who Responsible for the overall operation of the front office and assuming responsibility for the hotel, with a passion for creating memorable moments, attention to detail, and personalised guest service.Duty Manager will be responsible for:Oversee front office and duty management operations, ensuring smooth shift handovers and full responsibility for the hotel when on dutyLead, train, coach, and supervise the front office team, ensuring high standards of service and compliance with policiesManage guest experience end‑to‑end, handling enquiries, complaints, VIPs, groups, and special occasions to drive satisfaction and loyaltyEnsure operational accuracy across reservations, billing, audits, reports, safety, security, and legal requirementsMaximise occupancy, revenue, and profitability through effective communication, up‑selling, promotions, and collaboration with all departmentsRequirementsAs Duty Manager, the essential skills required:Ability to multitaskCapacity to proactively manage the operationKnowledge of Opera, H&S, large hotel operationsSkill in communication, guest service and leadershipLeadership qualitiesStrong communicatorPersonableFlexibleCalm under pressureApproachableFocusedBenefitsWe offer a benefits package including:Social Events, Wellbeing and Team ActivitiesTraining and developmentCash Health Plan cover option availablePension Salary Sacrifice SchemeCareer development and salary reviewsInterest free Season Ticket Loan Scheme1 Volunteer Days per year (fully paid and in addition to your annual leave)Complimentary meals prepared for you by our chefsLength of Service related holiday schemeMy Millennium discount perksDiscount on Accommodation worldwide and 50% Food and Beverage OutletsLife AssuranceRecommend a Friend Scheme