Duty Manager

At Paramount Hotel Dubai, every Star deserves an experience worthy of the spotlight.We’re looking for an experienced and guest-focused Duty Manager to join our Front Stage Cast and take the lead in ensuring smooth hotel operations, exceptional service and memorable guest experiences.This is a key operational role for someone who can lead with confidence, think on their feet and bring together different teams to deliver seamless service, particularly when Department Managers and Directors are not on property.What you’ll be doing:

• Take overall responsibility for hotel operations in the absence of Department Managers and Directors, ensuring smooth and efficient day-to-day operations.
• Lead and support Front Stage teams, ensuring our Stars receive warm, professional and anticipative service throughout their Paramount journey.
• Personally welcome VIP guests and key corporate clients, ensuring a personalised arrival experience in line with Paramount standards.
• Handle guest concerns and complaints promptly and professionally, ensuring appropriate follow-up, escalation and documentation.
• Maintain strong communication across departments through daily briefings, hotel meetings and effective operational coordination.
• Monitor Front Office financial activities, including cashiering, PM accounts, city ledger processes and daily reconciliations.
• Review arrivals, room allocations and guest preferences to support a seamless arrival and stay experience.
• Monitor room inventory and work closely with Revenue to optimise room balance and manage overbooking levels effectively.
• Drive guest satisfaction by analysing feedback, review scores and service performance, identifying opportunities for improvement.
• Ensure Front Office KPIs and Service Performance metrics remain aligned with established targets.
• Manage team duty rosters and vacation plans in line with occupancy, seasonality and business requirements.
• Support team development through performance appraisals, gap analysis, coaching and continuous training.
• Monitor and drive Paramount DISCOVERY enrolments, guest engagement and redemption opportunities throughout the guest journey.
• Oversee the NOR1 upselling programme, monitor individual performance and ensure accurate incentive tracking.
• Step into Night Manager responsibilities when required, ensuring seamless overnight operations and completion of all relevant reports.
• Ensure compliance with Paramount policies, Cast Handbook guidelines, health and safety standards, emergency procedures and operational requirements.What we’re looking for:
• Strong experience in hotel and Front Office operations, ideally within a 5-star international hotel environment.
• Minimum 2 years’ experience in a Duty Manager role within a 5-star hotel is preferred.
• Strong operational leadership, decision-making and problem-solving skills.
• Excellent verbal and written English communication skills; additional languages such as Arabic, Russian, Chinese, French, Spanish or German are an advantage.
• Previous experience with OPERA PMS and strong knowledge of Front Stage operations.
• Bachelor’s or Master’s degree; a qualification from a hotel school is an advantage.
• Strong understanding of VIP welcoming protocols, guest relations and Front Office procedures.
• Excellent multitasking and team supervision abilities, with a genuine passion for creating exceptional guest experiences.If you’re someone who can take charge, inspire the Cast and make every Paramount moment count, this is your opportunity to take centre stage.If you’re ready to bring your leadership and hospitality expertise to Paramount Hotel Dubai, or know someone who would be a perfect fit for our Cast, I’d love to connect.#ParamountHotelDubai #DutyManager #FrontOfficeJobs #HospitalityJobs #DubaiJobs #UAEJobs #HotelJobs #GuestExperience #HospitalityCareers #JoinOurCast