Duty Officer Passenger Service - Jeddah

Passenger Service Duty OfficerSwissport Cyprus, Larnaca AirportTo manage, motivate and engage staff to ensure delivery of customer airlines targets while complying with all company and customer procedures, policies and brand values.

Main Responsibilities

Lead by example to deliver consistently great service to our customersManage, motivate and engage employees by providing an open feedback culture and managing performance on a regular basisEnsure compliance with all Swissport's corporate and airline safety and security procedures in order to meet/exceed regulatory standardsPlan and deploy resources to ensure that we are collectively successful by producing rosters in line with customers and operations requirementsMonitor and manage overtime payments on a daily basis, identifying issues and finding solutions to stay within targeted budgetsMaintain, monitor and report on agreed key performance indicators (KPI's)Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirementsDrive consistency and standards by ensuring clear communications at all levels on operational policies and procedures; team meetings, shift handover meetings, 1-1's and completion of relevant reportsEnsure all agreed training is completed and documentedBuild and maintain relationships with stakeholders, internal and externalResolve issues/conflicts in a timely mannerEnsure efficient operation of inbound and outbound flightsEnsure senior management is informed of important issues such as flight irregularity in a timely mannerYour Profile:Minimum of 10 years experience in Aviation industryHigh school diploma or College degree. University degree preferredExcellent understanding of customer serviceLeadership and people management skillsA proven ability to problem solving and decision making experiencePlanning and organizing skillsExcellent communication skills (written and verbal) in English & GreekHigh sense of safety & responsibilityCommittment to continuous improvementComputer literate (Office Word, Excel, PowerPoint)Handle irregularities timely and efficientlyCapability to assign duties – Able to delegate tasks & control shiftsAbility to work under pressureFlexible to work on various shifts (days, evenings, nights, weekends, holidays)Looking for a new challenge?Applications, including a current CV, should be sent to: CY.Careers@swissport.comQuoting reference: PSDO-2018. Human Resources Department, Swissport Cyprus Ltd.Closing date: 2nd February 2018