Dynamics 365 Operations Engineer

Company Description Link Development is a global technology solutions provider that leads digital transformation for private and public sector organizations. The company delivers integrated, innovative experiences across cloud, analytics, mobility, smart services, Dynamics 365 CRM, Copilot, infrastructure, IoT, and intelligent services. With over 28 years of experience, more than 900 professionals, and thousands of successful engagements, Link Development serves diverse industries including government, telecom, healthcare, finance, real estate, and education. The company partners with leading technology providers such as Microsoft, AWS, Liferay, Sitecore, and RedHat to offer a comprehensive portfolio of solutions. Founded in 1996, Link Development operates in more than 24 countries through offices in the UAE (HQ), Egypt, KSA, Bahrain, and the USA.Key ResponsibilitiesImplement, configure, and administer Microsoft Dynamics 365 Customer Engagement (CRM) on-premises environments.Manage daily operational support activities, incidents, service requests, and problem management.Troubleshoot application, infrastructure, and integration issues to minimize service disruption.Monitor system health, performance, capacity, and availability using monitoring tools.Perform root cause analysis (RCA) and implement corrective and preventive actions.Manage user accounts, security roles, teams, and business unit configurations.Support Dynamics 365 integrations with external systems, APIs, and middleware platforms.Coordinate with development, database, infrastructure, security, and networking teams to resolve complex issues.Participate in system upgrades, patching, environment refreshes, and release management activities.Maintain technical documentation, operational procedures, and knowledge base articles.Ensure backup, recovery, and disaster recovery procedures are implemented and tested.Participate in change management and ITIL-based operational processes.Support high-availability and business continuity initiatives.Perform health checks and recommend platform optimization and performance improvements.Support SSL certificate management, renewal, and troubleshooting.Assist in security hardening and vulnerability remediation activities.Provide technical support during production deployments and go-live activities.Facilitate technical discussions with customers, vendors, and internal stakeholders.Technical SkillsDynamics 365 Customer EngagementDynamics 365 CE administration and configuration.Workflow and Power Platform fundamentals.CRM integrations and web services.Dynamics 365 troubleshooting and support.Windows Server Administration Active Directory Domain Services (AD DS).Group Policy Management.DNS and DHCP Administration.IIS Web Server Administration.Windows Server 2016/2019/2022 administration.Failover Clustering fundamentals.Remote Desktop Services.PowerShell administration and automation.Server performance monitoring and troubleshooting.Windows security hardening.Network FundamentalsTCP/IP.DNS and DHCP.Routing and Switching concepts.HTTP/HTTPS protocols.SSL/TLS Certificates.Firewalls and Security Appliances.Load Balancers.Network troubleshooting and packet flow analysis.VPN and Remote Connectivity concepts.Security FundamentalsAuthentication and Authorization.Active Directory Security.Identity and Access Management (IAM).Multi-Factor Authentication (MFA).Certificate Management (PKI).Security Hardening.Vulnerability Assessment and Remediation.Security Monitoring and Incident Response fundamentals.Storage & Backup FundamentalsSAN/NAS Storage Concepts.Backup and Restore Operations.Disaster Recovery.High Availability Concepts.Capacity Planning and Storage Management.Soft SkillsExcellent communication and stakeholder management skills.Strong analytical and troubleshooting abilities.Ability to work effectively with cross-functional teams.Customer-focused mindset.Strong documentation and reporting skills.Ability to manage multiple priorities in a production environment.Preferred QualificationsExperience with Microsoft Dynamics 365 Customer Engagement.MCSE or equivalent Microsoft infrastructure experience.ITIL Foundation knowledge.Experience with monitoring and ticketing tools.PowerShell scripting experience.