E-Commerce Administrator

ECOMMERCE ADMINISTRATOR                                          For more than 50 years, Lenbrook has specialized in high-end audio manufacturing and the distribution of premium consumer brands, including multi-room streaming, powered speakers, and amplifiers, while also distributing select consumer electronics across North America.E-Commerce represents one of the key areas of growth for Lenbrook, and so we are looking for a motivated and enthusiastic Ecommerce Administrator to join our team. The ideal applicant would enjoy the challenge of working in a fast-paced environment. They will be self-motivated, detail oriented, and someone who can successfully balance multiple tasks and deadlines. The primary goal of this position is to help support the sales efforts of our e-commerce team by entering orders, processing returns and answering customer queries. A Day in the Life:·     Accurate and timely handling of orders ·     Accurate and timely inventory updates on various customer platforms·     Effective handling of emails and phone calls with end customers, internal tech support, and operations teams ·     Supporting E-Commerce Account Executives with marketing initiatives by implementing ad spend across various platforms·     Monitoring prompt inventory turnaround – from order entry to outbound shipments, working closely with the E-Commerce Account Executives, Distribution services and Tech Support team, communicating with both customers and internal staff depending on the shipment destination. ·     Managing inventory levels, both by working with the internal team on supply planning, forecasting, and managing returns·     Maintaining accurate product and pricing files and databases, as well as related on-line Customer databases·     Processing warranty return authorizations and claims on a timely basis within the appropriate policies·     Participating in quarterly physical inventory counts.·     Other duties, as assigned, such as providing occasional back-up to other Sales Administrators on the teamWhat You Bring to the Team:·       Minimum of 2+ years of experience in a fast-paced, e-commerce business ·       Hands-on experience in managing and maintaining e-commerce websites/portals including Amazon·       Strong knowledge of the e-commerce space, including creating listings and managing sponsored ads·       Familiarity with e-commerce tools such as Shopify, NetSuite, SAP or others·       Proactive, responsible, self-motivated, and organized team player·       Excellent verbal/written communication skills·       Extended hours required occasionally – month end, inventory count etc.·       Strong keyboarding skills with proficiency in Word, Excel and Outlook·       Attention to detail and ability to work under pressure a must·       Bilingual (French) skills would be an assetTotal Compensation: $45,000–$47,000 annually (inclusive of base salary and variable sales incentive) Additional benefits include:Paid vacation and sick leaveHealth and dental benefitsGroup RRSP programWe’ve got you covered:  We offer a comprehensive benefits package that includes extended health, prescription, vision and dental coverage, vacation time and more. In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005 and Lenbrook’s Accommodation Policy, accommodation will be provided in all parts of the hiring process. Please make any such needs known in advance. This job description is subject to change at the discretion of Management.