E-commerce & Logistics Support Intern

Internship OverviewThe Ecommerce & Logistics Support Intern will provide operational and administrative support to the ecommerce and logistics team. This internship is designed as a hands-on learning opportunity, allowing the intern to gain exposure to online retail operations, customer support workflows, and order fulfilment processes while assisting with daily execution.Internship ObjectivesSupport smooth day-to-day ecommerce order operationsGain practical exposure to customer service in an ecommerce environmentAssist in basic logistics coordination and order trackingLearn structured documentation and escalation processesScope of Responsibilities1. Ecommerce Operations SupportAssist with daily ecommerce order processing across platforms such as Shopify and marketplaces (e.g., Shopee, Lazada, Carousell)Support basic order tasks including order checks, simple edits, cancellations, and exchanges under supervisionHelp monitor order progress and flag issues such as stock shortages or fulfilment delaysMaintain accurate records of orders, order exceptions, and inventory movements2. Customer Service Support (Ecommerce-Related)Assist in handling ecommerce-related customer enquiries via email, live chat, and marketplace platforms under guidanceSupport responses to basic customer questions on:Order statusProduct availabilityPromotions and vouchersLog customer enquiries and actions taken according to internal guidelinesEscalate complex or sensitive issues to supervisors with clear notes 3. Logistics & Inventory Coordination SupportAssist in tracking deliveries and shipment statusesSupport coordination with internal dispatch teams or logistics partners for deliveries and collectionsLearn to navigate internal systems (e.g. Warehouse Management System) to check order or stock statusAssist with basic inventory checking or reconciliation activities when requiredRequirement: Currently pursuing a Diploma or Degree in Business, Marketing, Ecommerce, Logistics, Supply Chain, Operations, Customer Service or a related field.Basic knowledge of Microsoft Excel / Google Sheets.Comfortable working with computers and learning new systems or platforms.Good attention to detail and willingness to learn.Good communication and interpersonal skills.Organised and able to manage multiple tasks.Proactive, responsible and willing to take ownership of assigned tasks.Able to work well independently as well as within a team.Interested in learning about ecommerce, logistics, order fulfilment and customer operations.