E-commerce & Marketplace Manager

About the Rolemkayn is looking for an E-commerce & Marketplace Manager to take ownership of the day-to-day management, growth, and performance of our online marketplace.The ideal candidate is commercially minded, hands-on, and able to manage the full e-commerce operation — from products and vendors to customer experience, sales performance, promotions, and marketplace growth.Key ResponsibilitiesManage the daily operations and overall performance of the mkayn e-commerce marketplace.Drive online sales growth and continuously identify opportunities to improve conversion and revenue.Manage product listings, categories, pricing, promotions, and overall merchandising.Recruit, onboard, and manage marketplace vendors and maintain strong relationships with them.Monitor orders, fulfillment, shipping, returns, and customer experience.Coordinate with marketing partners/team on digital campaigns, promotions, and seasonal activities.Analyze sales, traffic, conversion rates, customer behavior, and other key e-commerce KPIs.Identify issues affecting sales or customer experience and take ownership of resolving them.Improve marketplace processes and workflows to increase operational efficiency.Work with technical partners when website improvements, integrations, or new features are required.Monitor competitors and market trends and recommend new products, categories, promotions, and growth opportunities.Take ownership of achieving agreed sales and marketplace growth targets.Qualifications3+ years of relevant experience in e-commerce, marketplace management, or online retail.Strong understanding of e-commerce operations and the online customer journey.Experience managing products, orders, promotions, vendors, and online sales.Good understanding of digital marketing and e-commerce performance metrics.Strong analytical and problem-solving skills.Ability to work independently and take ownership of results.Good communication and coordination skills.Arabic and English communication skills.Experience with multi-vendor marketplaces, CS-Cart, ERP systems, WhatsApp commerce, or the Saudi e-commerce market is a strong advantage.We are looking for someone who does not simply maintain an online store, but actively owns its performance and drives its growth.