E-commerce & Operations Manager.

Job Description:E-commerce & Operations ManagerLocation: UAE (on-site) Job Type: Full-time Salary: AED 6,000 – 10,000/month + performance-based incentives Reports To: Owner / Managing DirectorAbout the RoleWe're looking for an experienced E-commerce & Operations Manager to take ownership of day-to-day operations — managing the team, improving systems and processes, strengthening inventory and warehouse controls, monitoring profitability, and driving aggressive business growth. A key priority of this role will be to significantly grow our own Shopify / Direct-to-Consumer online sales, while continuing to strengthen our existing marketplace business.This is a hands-on role for someone who understands both e-commerce growth and operational execution. You'll work directly with the Owner/Managing Director and have to set targets, monitor performance, improve processes, restructure responsibilities, and recommend hiring or staffing changes.Key ResponsibilitiesE-commerce ManagementManage and monitor operations across all marketplaces; set and track sales targets by channel and categoryIdentify growth opportunities and underperforming areas; improve pricing, availability, and conversionSupport expansion on all MarketplacesMonitor account health, POs, fill rates, chargebacks, deductions, and casesResolve suppressed listings, pricing issues, stock availability, and catalogue errorsReview advertising performance and improve overall operational efficiencyTeam ManagementManage marketplace, listing, warehouse, and operations staff with clear individual responsibilitiesSet and track KPIs and daily/weekly/monthly targetsRun regular team meetings and performance reviews; identify training needsRecommend restructuring, recruitment, or staff changes where neededWarehouse & Dispatch OperationsImplement structured pick-check-pack-dispatch workflow with full AWB/tracking on every orderMonitor dispatch SLA and order accuracy; run daily dispatch reconciliationTrack damaged, missing, and returned stock; build warehouse SOPs and accountability proceduresInventory ManagementImprove inventory accuracy in Zoho and reconcile physical vs. system stockRun regular stock counts and cycle counts; manage receiving, adjustments, returns, and damagesMonitor fast-moving/slow-moving/dead stock; target 99%+ inventory accuracyProfitability & ReportingBuild SKU-level and marketplace-level profitability reporting (fees, ads, logistics, packaging, returns)Identify profitable vs. loss-making SKUs and recommend pricing/margin improvementsPrepare weekly/monthly management reports and dashboards (sales, profit, inventory, KPIs)Systems & Process ImprovementBuild and implement SOPs across the business; improve use of Zoho and other systemsReduce dependency on the owner and build processes that scale with order volumeBusiness Growth & Shopify / D2C GrowthDevelop and execute a structured business growth plan across all sales channelsTake primary responsibility for significantly increasing sales through our own Shopify websiteBuild a clear Direct-to-Consumer (D2C) growth strategy for the companyImprove Shopify website traffic, conversion rate, average order value, repeat purchases, and overall profitabilityDevelop strategies to acquire customers directly rather than relying only on third-party marketplacesPlan and monitor performance marketing for the Shopify store, including Google Ads, Meta Ads, retargeting, email marketing, and other suitable acquisition channelsImprove website merchandising, product presentation, offers, bundles, promotions, and conversion funnelsDrive customer retention: repeat purchases, abandoned-cart recovery, remarketing, and customer database growthTrack Shopify KPIs including traffic, conversion rate, CAC, ROAS, AOV, repeat purchase rate, and contribution marginIdentify opportunities to improve the website customer experience and checkout journeyGrow revenue from existing products while protecting profitabilityContinue growing Amazon and other marketplaces while reducing the company's long-term dependence on marketplace salesIdentify new commercial, digital marketing, and operational opportunities that support scalable growthCandidate RequirementsMinimum 5 years of e-commerce experience, including 2–3 years managing a teamExperience managing UAE/GCC e-commerce operationsExperience with warehouse and inventory managementStrong understanding of e-commerce profitability and marginsStrong Excel/Google Sheets skills; experience building reports, dashboards, and KPIsExperience with an ERP/inventory system such as Zoho or OdooStrong leadership, analytical, and problem-solving skills; comfortable working independently and owning resultsPreferred: Noon, Shopify, Trendyol, Temu, Amazon Advertising, Zoho Inventory/Books/Creator, other ERP/WMS systems, Power BI, marketplace reconciliation, UAE logistics and fulfilment, e-commerce P&L managementAdditional Mandatory Candidate RequirementsProven experience growing an e-commerce brand's own website or Shopify storeStrong understanding of Direct-to-Consumer (D2C) e-commerce growthExperience with website conversion optimization and customer acquisitionGood understanding of Google Ads, Meta Ads, retargeting, email marketing, and digital performance metricsAbility to monitor and improve Shopify KPIs such as conversion rate, CAC, ROAS, AOV, repeat purchase rate, and contribution marginExperience reducing dependence on marketplaces by developing direct online sales is strongly preferredKey SkillsE-commerce Operations · Amazon Seller Central · Amazon Vendor Central · Shopify / D2C Growth · Performance Marketing (Google Ads, Meta Ads) · Conversion Rate Optimization · Team Management · Inventory Management · Warehouse Management · KPI Management · Profitability Analysis · Process Improvement · SOP Development · Marketplace Management · Reporting & Analytics · Leadership · Problem SolvingIdeal CandidateWe're looking for someone who does more than manage listings or process orders — someone comfortable owning People + Processes + Inventory + Warehouse + Marketplaces + Shopify/D2C Growth + Profitability + Systems, and who can help build a structured, professional, scalable organization. Candidates with a proven track record of growing a brand's own website/D2C sales, alongside improving revenue, profitability, inventory accuracy, warehouse operations, or team productivity will be strongly preferred.