E-commerce and Operations Manager

Operations ManagerORIANE 1986 is seeking an experienced, highly organized Operations Manager to oversee and support the day-to-day operational functions of the brand. This role is ideal for someone with a strong background in fashion operations who is highly detail-oriented, solutions-driven, and comfortable managing multiple priorities in a fast-paced environment.The Operations Manager will play a central role in ensuring the smooth flow of product and information across our ERP system, warehouse, inventory, wholesale partners, direct-to-consumer operations, and seasonal markets. The ideal candidate has significant hands-on ERP experience and a strong understanding of inventory, fulfillment, logistics, and wholesale operations within the fashion or luxury industry.Key ResponsibilitiesERP & Inventory ManagementOwn and maintain the brand's ERP system, ensuring product, inventory, order, and customer information remains accurate and up to date.Zedonk experience preferred but not requiredManage inventory across warehouse, wholesale, DTC, showroom, samples, and other stock locations.Monitor inventory movements, transfers, adjustments, and reconciliations.Maintain accurate product and SKU information across seasons and collections.Conduct regular inventory audits and investigate discrepancies.Support seasonal inventory planning, receiving, and stock allocation.Maintain organized and accurate records across current and past seasons.Warehouse & Fulfillment OperationsServe as the primary point of contact for the brand's third-party warehouse and fulfillment partners.Oversee inbound and outbound shipments and ensure orders are processed accurately and on schedule.Coordinate receiving of finished goods and ensure inventory is properly entered and reconciled within the ERP.Troubleshoot fulfillment, inventory, shipping, and warehouse discrepancies.Monitor warehouse performance and proactively resolve operational issues.Coordinate domestic and international shipping and work with carriers and logistics partners as needed.Wholesale OperationsSupport wholesale operations from order entry through fulfillment and delivery.Own product uploads and management for wholesale partnersEnter and maintain wholesale orders within the ERP.Coordinate with wholesale partners, sales, warehouse teams, and logistics providers to ensure accurate and timely deliveries.Manage shipping documentation, packing slips, routing requirements, and retailer-specific compliance.Track wholesale shipments and resolve shortages, discrepancies, returns, and delivery issues.Support invoicing and maintain accurate order and fulfillment records.Ensure wholesale partners' operational and shipping requirements are followed.DTC Operations & Customer ServiceSupport the operational side of direct-to-consumer order fulfillment, returns, exchanges, and inventory.Monitor customer orders and coordinate with the warehouse to resolve fulfillment or delivery issues.Manage customer service inquiries related to orders, shipping, returns, exchanges, product availability, and other operational matters.Coordinate returns and exchanges and ensure inventory and ERP records are accurately updated.Deliver thoughtful, responsive customer service consistent with a luxury brand experience.Market & Showroom LogisticsCoordinate operational logistics for seasonal markets, Fashion Week, and showroom appointments.Organize the movement of collections, samples, racks, supplies, and other materials to and from showroom locations.Coordinate shipping, couriers, deliveries, pickups, and storage surrounding market.Maintain accurate sample and showroom inventory before, during, and after market.Assist with showroom setup and breakdown and ensure all necessary operational materials are prepared.Support the team with additional logistical needs during high-volume market periods.General OperationsMaintain organized operational processes, documentation, and reporting.Identify inefficiencies and implement processes that improve accuracy, organization, and workflow.Coordinate across internal teams and external partners to keep operations running smoothly.Troubleshoot day-to-day operational issues and take ownership of seeing them through to resolution.Support additional operational projects as the business grows.Qualifications5+ years of experience in operations, inventory management, logistics, wholesale operations, or a related role, preferably within fashion, luxury, apparel, or a similarly product-driven business.Strong hands-on ERP experience is required. Candidates should be comfortable managing inventory, orders, products, SKUs, customers, and reporting within an ERP system.Strong understanding of inventory management, warehouse operations, fulfillment, and logistics.Experience supporting wholesale accounts and working with retailer shipping and compliance requirements.Experience managing DTC order fulfillment, returns, exchanges, and customer service.Experience working directly with third-party warehouses, fulfillment centers, carriers, and logistics providers.Exceptional attention to detail and commitment to data and inventory accuracy.Highly organized with the ability to manage multiple priorities, deadlines, and external partners simultaneously.Strong problem-solving skills and the ability to independently identify and resolve operational issues.Excellent written and verbal communication skills.Comfortable working in a fast-paced, hands-on environment where responsibilities may evolve as the business grows.Experience within a growing or emerging fashion brand is a plus.The Ideal CandidateThe ideal candidate is an experienced operator who understands that strong fashion operations require both precision and adaptability. They are equally comfortable working within an ERP, reconciling inventory, coordinating with a warehouse, supporting a wholesale shipment, resolving a customer order issue, or managing the logistics of a seasonal showroom.This person is proactive, exceptionally detail-oriented, and takes ownership of problems from start to finish. They understand the pace and operational demands of a growing luxury fashion brand and are motivated by creating the systems and organization that allow the broader business to operate seamlessly.