E-Commerce Case Manager

iBuy is a rapidly expanding retail and wholesale distributor, specializing in consumer electronics, kitchenware, apparel, and more, but always looking to develop new categories and expand our reach. Our mission is to deliver the highest quality products to our customers and satisfy their needs through rapid and responsive serviceJob ResponsibilitiesServe as the primary contact for all Amazon Seller Support interactions (case management via phone, chat, and email).Resolve listing issues including suppressed, inactive, or flagged listings.Address and escalate policy violations and performance notifications.Manage brand approval and ungating processes.Monitor and respond to updates from Amazon to ensure prompt resolution of open cases.Maintain documentation of all support cases, outcomes, and follow-ups.Work closely with internal teams to relay necessary updates and ensure alignment.Suggest and help implement process improvements to streamline Amazon support operations.Job Qualifications1+ year of experience working with Amazon Seller Central and handling Amazon Seller Support.Strong verbal and written communication skills.Proven ability to manage and resolve multiple support cases simultaneously.Familiarity with Amazon policies, listing standards, brand registry, and account health metrics.Highly organized with exceptional attention to detail.Proactive and persistent problem-solver who can work independently.Ability to stay calm and focused when dealing with Amazon’s often rigid or unclear processes.Work Location: In person