E-Commerce Customer Sales Associate - Dallas, TX

Job TitleE-Commerce Customer Sales AssociateLocationDallas, TX — HybridAbout the JobOur client, a prestigious global luxury brand, is seeking an E-Commerce Customer Sales Associate to join its Client Relations team in Dallas. This hybrid role combines luxury customer service, digital sales, and relationship management across phone, email, live chat, and other online channels. The ideal candidate is a polished communicator with experience in luxury retail, e-commerce, customer service, or a contact center environment who can deliver an elevated client experience while identifying opportunities to drive sales and build lasting relationships.Key ResponsibilitiesProvide elevated customer service and sales support across phone, email, live chat, and other digital channelsManage inbound customer inquiries while conducting outbound follow-up to maintain and strengthen client relationshipsIdentify client needs, provide thoughtful product recommendations, overcome objections, and convert inquiries into sales opportunitiesProcess merchandise orders initiated through phone and online channels with a high level of accuracyBuild and maintain client relationships through personalized follow-up and proactive clientelingAccurately capture and maintain client information within CRM and customer management systemsProvide knowledgeable guidance regarding products, availability, services, launches, and other customer inquiriesPartner with retail locations and internal teams to coordinate sales referrals and client requestsWork toward established sales goals, KPIs, service levels, and response standardsMaintain current knowledge of product launches, campaigns, and internal processesSupport outbound clienteling initiatives and special projects as neededQualifications3+ years of experience in customer service, retail, a contact center, or a related client-facing environmentLuxury retail or e-commerce experience preferredExcellent written and verbal communication skillsStrong sales ability with experience identifying customer needs and closing salesAbility to provide polished, professional service to discerning luxury clienteleStrong clienteling and relationship-building skillsComfortable assisting customers through phone, email, live chat, social media, and virtual channelsAbility to navigate and multitask across multiple applications and systemsProficiency with Microsoft OfficeSalesforce, CRM, email, or chat management platform experience is a plusSAP experience is a plusKnowledge of luxury jewelry, timepieces, or gemstones is a plusKeyboarding speed of at least 50 WPMBachelor's degree preferred but not requiredAdditional languages are a plusMust have valid U.S. work authorization; visa sponsorship is not availableSchedule & Work EnvironmentThis is a hybrid position based in Dallas. Candidates must have flexibility to work varying schedules within the required operating hours, including evenings, weekends, and holidays based on business needs.Please submit your resume for consideration. You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.