E-Commerce Customer Sales Associate - Las Vegas, NV

Job TitleE-Commerce Customer Sales AssociateLocationLas Vegas, NV — HybridAbout the JobOur client, a prestigious global luxury brand, is seeking an E-Commerce Customer Sales Associate to join its Client Relations team in Las Vegas. This hybrid position combines luxury customer service, digital sales, and relationship management across phone, email, live chat, and other online channels. The ideal candidate is a polished communicator with experience in luxury retail, e-commerce, customer service, or a contact center environment who can deliver an elevated client experience while identifying opportunities to drive sales and build lasting relationships.Key ResponsibilitiesProvide elevated customer service and sales support across phone, email, live chat, and other digital channelsHandle inbound customer inquiries professionally while conducting outbound follow-up to develop ongoing client relationshipsIdentify customer needs, recommend appropriate products, overcome objections, and convert inquiries into sales opportunitiesProcess merchandise orders originating through phone and online channels with a high level of accuracyDevelop and maintain client relationships through personalized follow-up and proactive clientelingMaintain accurate client information within CRM and customer management systemsProvide knowledgeable guidance regarding products, availability, services, launches, and other customer inquiriesPartner with retail locations and internal teams to coordinate referrals and fulfill client requestsMeet established sales goals, service expectations, KPIs, and response standardsStay current on product knowledge, launches, campaigns, and internal processesSupport special projects and outbound clienteling initiatives as neededQualifications3+ years of experience in customer service, retail, a contact center, or a related client-facing environmentLuxury retail or e-commerce experience strongly preferredExceptional written and verbal communication skillsStrong sales ability with experience identifying customer needs and closing salesAbility to provide polished service to discerning luxury clienteleStrong clienteling and relationship-building skillsComfortable communicating with customers through phone, email, live chat, social media, and virtual channelsAbility to learn and navigate multiple applications and systems simultaneouslyProficiency with Microsoft OfficeSalesforce, CRM, email, or chat management platform experience is a plusSAP experience and knowledge of luxury jewelry, timepieces, or gemstones are plusesKeyboarding speed of at least 50 WPMBachelor's degree preferred but not requiredAdditional languages and experience serving an international clientele are a plusMust have valid U.S. work authorization; visa sponsorship is not availableSchedule & Work EnvironmentThis is a hybrid position based in Las Vegas. Candidates must have flexibility to work varying schedules based on business needs, including evenings, weekends, and holidays. The role operates within an omnichannel client service environment and requires comfort managing multiple customer interactions and digital platforms throughout the day.Please submit your resume for consideration. You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.