E-Commerce Manager | Arabic & English Speaker

We’re Hiring | E-Commerce Manager – RetailLocation: Abu Dhabi, UAE We are seeking a highly driven and experienced E-Commerce Manager – Retail to lead, manage, and scale our online retail business in the UAE. This role will oversee the complete E-Commerce ecosystem, including online platforms, customer experience, digital growth, payment systems, marketplace management, and operational performance. Key Responsibilities:- Manage and optimize company E-Commerce platforms, online stores, and marketplace channels- Drive online sales growth, revenue generation, and conversion optimization strategies- Own the complete customer journey from acquisition, website experience, checkout, fulfilment coordination, and after-sales service- Oversee payment gateways, checkout flows, ERP/system integrations, and digital operations- Develop and execute data-driven digital marketing and promotional campaigns- Monitor website traffic, customer behaviour, and performance analytics to improve ROI and customer retention- Collaborate with Sales, Marketing, Operations, IT, Finance, and external vendors to ensure seamless execution- Prepare management reports, sales forecasts, and KPI dashboards for leadership review- Ensure operational efficiency, stock availability coordination, and marketplace compliance Key Performance Indicators (KPIs):- Online Sales Revenue Growth- Website Conversion Rate- Customer Acquisition Cost (CAC)- Average Order Value (AOV)- Cart Abandonment Reduction- Customer Retention & Repeat Purchase Rate- Marketplace Performance & Ratings- Order Fulfillment & Delivery Efficiency- ROI on Digital Campaigns- Customer Satisfaction & Response Time Requirements:- 5–8 years of experience in E-Commerce, Digital Retail, or Online Business Management- Strong understanding of online stores, digital payments, customer journeys, and marketplace operations- Hands-on experience with E-Commerce platforms, analytics tools, and digital marketing- UAE market experience is highly preferred- Strong commercial mindset, analytical skills, and stakeholder management abilities- Excellent communication in Arabic & English with leadership skills