E-commerce manager

Mohamed Hilal Group is looking for an experienced E-Commerce Manager to lead and grow the online business across its retail and luxury brand portfolio.The role will be responsible for managing the end-to-end e-commerce function, from website and marketplace performance to online merchandising, digital sales, customer experience, promotions, and commercial growth. The ideal candidate will combine strong commercial understanding with hands-on knowledge of e-commerce operations and digital platforms.Key ResponsibilitiesDevelop and execute the e-commerce strategy in line with overall retail and brand objectives.Own online sales performance, revenue growth, conversion, average order value, and other key e-commerce KPIs.Manage day-to-day operations of the e-commerce website and relevant online marketplaces.Oversee product listings, pricing, promotions, collections, product descriptions, images, and online merchandising.Ensure websites are regularly updated with new launches, campaigns, offers, and relevant brand content.Analyse customer behaviour, website performance, sales trends, and conversion data to identify opportunities for growth.Work closely with Marketing and Brand teams to plan and execute digital campaigns, launches, promotions, and seasonal activities.Coordinate with Operations, Warehouse, Logistics, and Customer Service teams to ensure smooth order fulfilment and customer experience.Monitor inventory availability online and coordinate with relevant teams to minimise stock-outs and fulfilment issues.Manage relationships with e-commerce platforms, marketplaces, agencies, technology partners, and other external vendors where required.Identify opportunities to improve website functionality, user experience, payment processes, and overall online customer journey.Prepare regular e-commerce performance reports and provide actionable insights to management.Monitor competitor activity, market trends, pricing, promotions, and emerging e-commerce opportunities.Ensure online brand presentation is consistent with the positioning and guidelines of each retail brand.Continuously identify opportunities to improve online customer acquisition, retention, engagement, and conversion.RequirementsBachelor’s degree in E-Commerce, Marketing, Business, Digital Marketing, or a related field.5+ years of experience in e-commerce, preferably within retail, luxury, beauty, fragrance, fashion, or F&B-related consumer businesses.Strong experience managing e-commerce websites and online marketplaces.Good understanding of e-commerce platforms, CMS, payment gateways, CRM, analytics, and digital marketing tools.Strong commercial and analytical skills, with the ability to interpret sales and customer data.Advanced Excel skills and experience working with e-commerce dashboards and reporting tools.Strong understanding of online merchandising, SEO, conversion optimisation, promotions, and customer experience.Experience working cross-functionally with Marketing, Retail, Operations, Logistics, Finance, and IT teams.Strong communication, stakeholder management, and problem-solving skills.Highly organised, detail-oriented, and comfortable working in a fast-paced, target-driven environment.Key CompetenciesCommercial & Business AcumenE-Commerce StrategyDigital & Online MerchandisingData Analysis & ReportingCustomer ExperienceStakeholder ManagementProblem SolvingProject ManagementAttention to DetailResults Orientation