E-Commerce Operations Manager

📢 WE ARE HIRING | E-COMMERCE OPERATIONS MANAGERCompany: August Assortments Pvt. Ltd.Brand: LOYKADepartment: E-Commerce

Location: Navi MumbaiExperience: 5–6 YearsWorking Days: 6 Days a WeekPreferred Joining: Immediate Joiners.

Website: www.loyka.coAbout LOYKALOYKA is a Navi Mumbai-based premium gourmet brand owned by August Assortments Pvt. Ltd., specializing in chocolate-based and nut-based delicacies. Established in 2016, the brand is known for its signature Almond Brittle and a diverse range of indulgent treats.With a growing nationwide presence across 10,000+ retail stores, LOYKA is expanding its reach through retail, e-commerce, and quick-commerce platforms, including Amazon, Blinkit, Zepto, and Swiggy Instamart.Our mission is to make premium indulgence an affordable luxury, bringing delightful experiences to customers through innovative products and exceptional taste.Job SummaryWe are looking for an experienced E-Commerce Operations Manager to manage and oversee end-to-end operational activities across Quick Commerce and E-Commerce platforms.The candidate will be responsible for order processing, Purchase Order (PO) management, appointment scheduling, inventory coordination, dispatch, inwarding, Goods Receipt Note (GRN) reconciliation, returns, and Return to Origin (RTO) management.The ideal candidate should have strong operational ownership, excellent follow-up skills, and hands-on experience managing platforms such as Blinkit, Zepto, Swiggy Instamart, Flipkart Minutes, Amazon, BigBasket, and other relevant marketplaces.Key Responsibilities1. E-Commerce & Quick Commerce OperationsManage day-to-day operations across Quick Commerce and E-Commerce platforms.Ensure smooth order processing from order receipt to final delivery or inwarding.Monitor platform orders, inventory requirements, dispatches, and delivery status.Ensure adherence to platform-specific Service Level Agreements (SLAs) and operational requirements.Coordinate with platform Points of Contact (POCs) to resolve operational issues.2. PO Management & InwardingManage the complete PO lifecycle, from receipt to dispatch and inwarding.Track open, pending, dispatched, and inwarded POs.Coordinate with warehouse, packing, dispatch, and transport teams to ensure timely execution.Follow up on pending inwarding and resolve shortages, rejections, and discrepancies.3. Appointment & Delivery ManagementSchedule and manage delivery appointments across various platforms.Coordinate with transporters and internal teams to ensure vehicle availability.Ensure material reaches the respective platform within the scheduled appointment window.Manage replenishment appointments for Amazon FBA and Flipkart FBF, wherever applicable.4. Order Fulfillment & DispatchEnsure timely and accurate order processing and fulfillment.Coordinate with packing and dispatch teams for daily order execution.Monitor pending and delayed orders and take corrective action.Verify SKU, quantity, batch, and expiry details before dispatch.5. Inventory & Warehouse CoordinationCoordinate with warehouse and third-party logistics (3PL) teams for stock availability and movement.Monitor inventory levels and identify replenishment requirements.Coordinate stock allocation against platform requirements.Ensure accurate stock movement between warehouses and platform locations.6. Transporter & Logistics ManagementCoordinate with transporters, drivers, and logistics partners.Ensure vehicles report on time for scheduled appointments.Handle delivery delays, rejections, shortages, damages, and other operational issues.Coordinate with platform and logistics teams to resolve delivery-related concerns.7. GRN & ReconciliationTrack GRNs across all relevant platforms.Reconcile POs, invoices, dispatched quantities, and received quantities.Identify shortages, excess quantities, rejections, and other discrepancies.Coordinate with Accounts, warehouse, and platform teams for timely resolution.8. Returns & RTO ManagementMonitor customer returns and RTO shipments.Coordinate with platforms, warehouses, and logistics partners for return movement.Ensure returned inventory is properly inspected and classified.Track saleable, damaged, expired, and rejected stock.Identify operational gaps contributing to returns and RTOs and implement corrective measures.9. MIS & ReportingPrepare and maintain daily, weekly, and monthly operational reports.Track key operational metrics, including:Order fulfillment and order accuracyDispatch turnaround time (TAT)PO status and inwardingGRN status and reconciliationInventory and stock accuracyReturns, RTOs, and rejectionsPlatform SLA adherenceMaintain accurate operational data using MS Excel or Google Sheets.Share regular updates with management and highlight operational concerns.10. Cross-Functional CoordinationWork closely with Sales, Warehouse, Dispatch, Packing, Accounts, Supply Chain, and Logistics teams.Coordinate with external platform POCs and 3PL partners.Take ownership of operational issues and ensure timely closure.Build effective working relationships with internal and external stakeholders.Required Skills & Qualifications5–6 years of relevant experience in E-Commerce Operations, Quick Commerce, FMCG Operations, Supply Chain, Order Fulfillment, or Logistics.Hands-on experience with Quick Commerce and E-Commerce platforms is preferred.Strong understanding of PO management, inwarding, dispatch, appointment scheduling, GRN, reconciliation, returns, and RTO processes.Experience coordinating with warehouses, transporters, 3PL partners, and marketplace teams.Strong proficiency in MS Excel and Google Sheets.Excellent analytical, coordination, follow-up, and problem-solving skills.Ability to manage multiple priorities and operational activities simultaneously.Strong attention to detail and ownership of end-to-end operations.Ability to work in a fast-paced FMCG and E-Commerce environment.Immediate joiners are preferred.Key Performance Indicators (KPIs)Order fulfillment and order accuracy.On-time dispatch and delivery.PO execution and appointment adherence.Timely inwarding and GRN completion.Inventory and stock accuracy.Reduction in rejections and RTOs.Platform SLA adherence.Reduction in operational discrepancies.Timely resolution of operational issues.Minimization of operational and revenue leakage.Work RequirementsWork Location: Navi Mumbai (On-site)Working Schedule: 6 days a weekJoining Preference: Immediate joiners preferred