E-commerce Operations Senior Specialist

Job Overview:The E-commerce Operations Senior Specialist is responsible for the end-to-end daily operation of Al Ahli’s online store on Salla. This role owns order monitoring, fulfilment coordination with the warehouse, returns and exchanges, and product master data, acting as the key link between the Commercial, Marketing, IT, and warehouse teams.This is a critical role for ensuring that Al Ahli’s online orders are fulfilled accurately and on time, that products are correctly live on Salla, and that operational issues are resolved quickly, delivering a seamless experience to our fans and customers.

Responsibilities

Order & Fulfilment ManagementMonitor incoming Salla orders daily and track order status from placement through dispatch and delivery.Identify and act on delayed, stuck, cancelled, or failed orders, including payment and address issues.Coordinate with the warehouse on daily picking, packing, and dispatching to ensure orders are fulfilled accurately and on time.Track fulfilment and delivery lead times with the warehouse and courier partners; follow up on delays and missing shipments.Ensure stock availability on Salla is aligned with warehouse stock to prevent delays and cancellations.Act as the first point of contact for operational issues between Salla, IT, and the warehouse; log, follow up, and close issues until resolved.Escalate system and integration issues (orders, stock sync, payments) to IT and Salla support with clear information.Prepare the operation for peak periods such as match days, product launches, and seasonal campaigns.Produce daily and weekly operational reports covering order volumes, fulfilment time, cancellations, and open issues.Returns, Product Data & OnboardingManage the full returns and exchanges process: approval, collection, warehouse receipt, quality check, restock, and refund or replacement.Coordinate with the warehouse, Finance, and Customer Service to ensure refunds and exchanges are processed accurately and on time.Track return and exchange reasons and volumes and recommend process improvements to reduce manual intervention.Maintain product master data (SKUs, titles, descriptions, sizes, prices, images, and categories) and ensure items are correctly uploaded and updated in Salla.Ensure regular and promotional prices on Salla are accurate and match approved prices.Coordinate with Marketing on product shooting schedules so new items have approved images before launch.Coordinate with IT on product onboarding in Salla, ensuring new collections go live on time.Regularly audit the Salla catalogue to fix missing, incorrect, or inactive listings.Document and maintain SOPs for order, return, exchange, and product onboarding workflows.

Qualifications

Bachelor’s degree in Business Administration, E-commerce, Supply Chain, Information Systems, or related field.3–5 years of experience in e-commerce operations, online retail, or order fulfilment.Hands-on experience with Salla or similar e-commerce platforms (e.g. Zid, Shopify).Skills:Strong working knowledge of e-commerce order, fulfilment, returns, and exchange processes.Good Excel skills for reporting and bulk product data uploads.Experience in apparel, sportswear, or lifestyle retail preferred.Strong problem-solving skills with the ability to coordinate across IT, warehouse, and marketing teams.Ability to work cross‑functionally and manage multiple priorities.Highly organized, detail‑oriented, and comfortable in a fast‑paced environment.Languages: Fluent Arabic and English, with excellent verbal and written communication skills.