E2E Business Analyst (OSS/BSS)

Position: E2E Business Analyst

Location: Pune, Maharashtra (WFO)Role OverviewWe are seeking experienced E2E Business Analysts with strong, hands-on OSS & BSS domain expertise to support a TM Forum ODA-compliant transformation program.

Strong OSS & BSS experience is mandatory, with the ability to understand and analyze end-to-end business processes, functional capabilities, system interactions, and cross-domain dependencies.The Business Analyst will work closely with business and functional stakeholders, E2E Architects, Component Architects, Product Owners, and technology teams to translate business needs into clear, comprehensive, and implementation-ready requirements.Job ResponsibilitiesDocument all functional & Business Requirements.Work with E2E & Component Architects to create Epics, User Stories.Work with all business & functional stakehodlers to create business scenario's and functional requirements.Perform E2E functional analysis across OSS & BSS domains and identify gaps, dependencies, and impacts.Facilitate business and technical workshops for requirements elicitation, validation, and alignment.Support backlog refinement, UAT, defect follow-up, and stakeholder sign-off.Ensure requirements are aligned with the target ODA architecture.Technical & Functional Skillsets — TM Forum ODA-Compliant Project- eTOM & SID Alignment: Business process and information model mapping to TM Forum ODA components.- Fulfilment & Assurance: Requirement elicitation across Order-to-Activation and Service Assurance workflows.- Requirements Documentation: BRD, FRD, user stories, and functional specification development.- Gap & Traceability Analysis: Gap assessment and Requirements Traceability Matrix (RTM) management.- Stakeholder Engagement: Facilitation of business and technical workshops for requirement validation and alignment.- UAT & Sign-off: UAT planning, coordination, defect follow-up, and stakeholder sign-off.